Customer Service Administrators

1 week ago


Dubai, United Arab Emirates Stallion HR Solutions Full time

**Core Duties and Responsibilities**
- Learn and develop up-to-date knowledge about DXB Live products & services, customer service systems and standard operating procedures & policies.
- Qualify customer enquiry to generate quality leads. Log qualified leads in CRM system for sales team’s perusal.
- Handle service order by scripting new orders and/or validating and processing existing orders in CRM system. Follow-up with service delivery teams to ensure timely delivery of requested service.
- Handle support requests, complaints or feedback by logging all tickets in case management system. Follow-up with internal teams and/or 3rd party for timely resolution and closure of customer cases.
- Perform outreach activities to generate quality leads, client on-boarding, or close the feedback loop through case management.
- Meet the key performance indicators (KPIs) identified to measure the performance of customer service against business objectives.

**Minimum Qualifications/Education/Experience/Training/Knowledge**:

- **Formal Education** Minimum High school or equivalent certificate
- **Work Experience** Minimum 2 years of experience working in customer service ( engaging inbound/outbound) administering the exhibition requirements UAE/GCC experience is a must
- **Skills and Knowledge **Working knowledge of customer service practices and activities performed in customer service center environments Must have worked within the exhibition industry
- **Training** Customer Service Experience Telesales/Telemarketing
- Language: Speak/understand Arabic or Chinese (Mandarin)

**Job Types**: Full-time, Temporary
Contract length: 7 months

Application Question(s):

- Do you have prior experience in Customer service (engaging inbound/outbound)?
- Can you speak or understand Arabic/Chinese (Mandarin)?
- Are you willing to work for 7 months?
- What is your salary expectation?
- Can join immediately? or have to serve a notice period?

**Experience**:

- ustomer service ( engaging inbound/outbound): 2 years (preferred)
- Event Management Industry: 2 years (preferred)


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