Customer Service Administrator

5 months ago


Dubai, United Arab Emirates Aspris Wellbeing Clinic Full time

**Job Purpose**

Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for the reception and administration duties ensuring the effective and smooth operation of the Centre.

**Responsibilities**
- Greets and registers patients and notifies medical staff of their arrival;
- Offers complimentary beverages to the patients upon arrival;
- Maintains presentable appearance in line with Aspris standards;
- Verifies and inputs patient demographic and insurance information into the Tendercare software program;
- Complies with Government regulations for the Wellbeing Centre;
- Records patient complaints effectively, following Centre guidelines for internal process;
- Receives incoming telephone calls, schedules initial and follow-up appointments with specialists, takes and delivers messages;
- Will be provided with call handling training to deliver meaningful dialogue and provide useful information based upon patient requests (Clinical advice will not be provided);
- Provide Insurance information as appropriate and liaise with Insurance co-ordinator to fully support patient;
- Confirms appointments for the daily schedule;
- Interacts and communicates professionally with co-workers, management and patients;
- Ensures the confidentiality of employee, legal, client, budget, and other Centre matters;
- Collects consultation fees and issues receipts at the time of service;
- Handles cash and maintains an accurate cash drawer count with daily reconciliation and data return;
- Responsible for opening/closing the Wellbeing Centre each day in line with shift rota;
- Ensures patients complete the happiness feedback form;
- Ensures the eception area is well stocked with magazines and patient literature;
- Carries out the Fire Marshall duties of the Centre and maintains a valid Fire Marshall;
- Performs the duties of the Deputy HSE Coordinator as needed;
- Perform duties based on the rota pattern and function responsibility, i.e. Reception/Call handling
- Any other reasonable duties as required.

**Knowledge / Education / Skills**

1. High School diploma required, undergraduate college degree preferred;
2. Excellent outstanding engaging personality a must;
4. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers;
5. Must have the ability to understand and follow established procedures;
6. Ability to use good judgment in the course of contact with therapists, patients and staff.

7. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

8. Must speak good English and Arabic must be a Native language.

**Experience**

1. Previous experience in a medical facility is preferred.

2. Customer service experience

**Responsibility**

**Leadership**

No Line Management responsibility

**Budgets & Equipment**

Collective responsibility for the care and security of equipment and adhering to the cost and budget guidelines.

**Information**

Shared responsibility for the confidentiality, security and accuracy of records, data and information. Ensuring good quality documentation, which meets the Organisational requirements Regulatory guidelines and statutory requirements.

**Communication & Interaction**

Communications will regularly require some judgement involving the seeking and gathering of information with the need for some explanation. May have interactions which contain distressing information.

**Safeguarding**

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

**Working Environment**

On site working

Pay: AED5,000.00 - AED6,000.00 per month



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    5 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates SNACKAT Full time

    Job Description: We are seeking a motivated and detail-oriented individual to join our team as a Admin cum Customer Service. In this role, you will be responsible for handling customer service tasks while also assisting with administrative tasks to ensure the smooth operation. Roles and Responsibilities: Customer Service: Provide excellent customer service...


  • Dubai, United Arab Emirates Emerson Full time

    **Customer Service Administrator** Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems. **In This Role, Your Responsibilities Will Be**: - Responsible for...


  • Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates YallaYum Natural Organic Food Manufacturing LLC Full time

    **Key Responsibilities**: **Administrative Support**: - Manage daily office operations, including scheduling appointments and maintaining calendars. - Organize and maintain digital and physical documentation and filing systems. - Assist in preparing reports, presentations, and business correspondence. - Coordinate office supplies inventory and place orders...

  • Customer Service

    5 months ago


    Dubai, United Arab Emirates Helping hands maintenance Full time

    Company: HHBM We are seeking a dedicated and proactive **Customer Service Representative** to join our team. In this role, you will be responsible for contacting customers to inform them about our services and handling various administrative tasks support our team. If you have **excellent communication skills**, **enjoy interacting with customers**, and...

  • Sales Executive

    5 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Renovo Technical Service LLC Full time

    **Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...

  • Service Administrator

    7 months ago


    Dubai, United Arab Emirates ZC Consultant Full time

    **_Job Information_**: - As a Service Administrator, you will serve as the right-hand person to the project manager, overseeing various administrative tasks to ensure smooth operations. Key responsibilities include:_ - _Scheduling tasks and managing project timelines._ - _Communication with customers and suppliers._ - _Preparation of documents for...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Enrollme HR Consultancy Full time

    Job: Customer Service (Freshers) Location: Jabal Ali Industrial Area, Dubai. Education: Diploma in Business Administration/ Higher Education **Salary**: AED 8,000 + Nafis Benefits ARABIC SPEAKING ONLY 5 Days working (MONDAY-FRIDAY) Private MNCs (Private Company) Pay: From AED8,000.00 per month **Experience**: - customer service: 1 year...


  • Dubai, United Arab Emirates Epygen Labs FZ LLC Full time

    **Job description** 1. **Customer Service** - Order processing (making sure that all steps are fulfilled i.e. PO, accepted PI, LC copy, Production Request and finally Despatch) - Production Scheduling (Issuing Production Request)* Coordinating with Laboratory for reports** Coordinating with Logistics providers** Coordinating with Banks for...


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    As a Research Administrator, you will be part of our customer service team, supporting our customers in their queries regarding our online shop for babysupplies. Your main tasks will include answering questions about payment options, delivery, and returns, as well as providing information on product availability and customer area management.Our ideal...

  • Customer Service

    5 months ago


    Dubai, United Arab Emirates City Field Marketing Management Full time

    Duties of a Customer Relations Executive include: - Prepare legal documents and arrange Lawyer Verification - Land & Property - Communicate with Sales department - Attend to client requests, complaints, site viewing etc. - Administrative duties such as filing, scanning, couriers and drafting agreements - Regular communication to Legal Conveyancer in the...

  • Customer Service

    7 months ago


    Dubai, United Arab Emirates Kone Full time

    Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...


  • Dubai, United Arab Emirates Hoerbiger Full time

    **We offer** - An international, friendly, and dynamic team - A health-promoting work environment - Diverse roles and responsibilities - Various development opportunities - Dynamic, team-oriented work environment with opportunity for advancement - Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short - & Long-Term...


  • Dubai, United Arab Emirates Bosch Diesel Service- Al Salehi Full time

    2. Obtain complete customer information and update the system database or ERP. 3. Coordinate with assigned Sales Executives as per customer account. 4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required. 5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs. 6. Identify part...