Responsable Service Clients
2 days ago
Description du poste
**Points majeurs avant de postuler**:
- L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français **du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage horaire).**
**- Frenchy Customer Care (FCC) est une start-up en démarrage, vous devez donc accepter un environnement de travail en évolution permanente et des missions qui peuvent changer en fonction des clients de l'entreprise.**
FCC travaille en sous-traitance pour le compte de clients français principalement dans le secteur Automobile.
Vos premières missions seront d'accompagner la directrice du service client afin de l'aider sur les taches administratives confiées par nos clients, à savoir:
- Gestion des dossiers de ventes de véhicules.
- Relais entre les équipes de ventes et les demandes clients
- Echanges téléphoniques avec les clients pour organiser les formalités administratives.
- Gestion d'une flotte de véhicules, renouvellement de contrats, gestions des conducteurs, modification d'informations en rapport au parc.
- Divers taches administratifs,
Vous devez disposez d'un esprit d'équipe et d'un excellent relationnel.
Vous êtes en mesure de prendre des responsabilités et de les assumer pour soutenir la progression de l'entreprise.
Une grande aisance informatique est nécessaire compte tenu du fait que nous travaillons sur les différents outils de nos clients. Vous serez donc amener a devoir maitriser tous les logiciels fournis par le client, différentes boites mails et différents process de gestion définis par les clients.
La connaissance du fonctionnement du secteur Automobile Français et des différents acteurs (constructeurs, concessionnaires, loueurs, fleeteurs, etc.) ainsi que du vocabulaire en rapport (VN / VO / SIV / DA / PV MINE etc.) est vivement apprécié
Rejoindre FCC c'est l'opportunité de participer au développement d'une jeune entreprise où vous aurez un rôle important à jouer, pour vous construire une carrière.
**Localisation de l'emploi : Dubaï - Secteur Media city**
Type d'emploi : Temps plein
Salaire : AED7 500,00 à AED8 000,00 par mois
Question(s) de présélection:
Langue:
- Français (Exigé)
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