Customer Service Administrator

7 months ago


Dubai, United Arab Emirates B.I. (Europe) Limited Full time

**Company: B.I. (Europe) Limited**

**Job Title: Customer Service Administrator**

**Location: Loughborough**

**What’s in it for me?**

Joining us means we’re committing to your future career. We believe in supporting our people’s skills and developing internally. We will offer you:

- Competitive Salary
- Continuous training provided using world class manufacturing tools and equipment
- Fun, friendly and supportive working environment
- Full time and permanent Role
- Set working hours

**Who are we?**

Kamdak Food Trading is part of BI Global group who’s global reputation extends over 40 years where we have been designing, developing and producing Harrisons Sauces to a wide range of market sectors. Working closely with some of the world’s leading markets including transport, retail and food service we enable the manufacture of better products.

Our offices are based in Loughborough, in the heart of the UK with easy access to Leicester, Derby and Nottingham. We have 95 employees and are growing rapidly

We now have a new office in Dubai, based in Al Nahda 1

More than half of our multicultural team have been with us for more than 7 years. Our goal is to work together, keep the lines running and being proud of the high quality products we produce. We have fun, support each other and work hard.

We are the holder of the globally recognised BRC Certificate (Higher) for food safety and product quality.

**Position Summary**

Reporting to the Middle East Commercial Manager, we are looking for an experienced Customer Service Administrator to manage all the sales enquires for the business.

**Main Duties/Responsibilities**
- Manage all customer enquiries for the business
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
- Updating all internal systems daily and accurately

**Required Essential Skills and Qualification**
- Previous experience in a similar role and sector
- 5 years plus experience in Customer Services
- The ability to speak and write fluent English
- Mathematical aptitude

**Required Personal Attributes**
- Eagerness to develop both professionally and personally
- Good communication skills, both written and verbal
- Organised and great attention to detail
- Quick learner with the ability to follow continuous training
- Reliable, flexible and a positive can do attitude
- Great at problem solving and remaining calm
- Team player but also able to work on their own initiative
- Company/industry perspective: knowledge of company and food industry, acts as an ambassador would be a bonus

**Salary**: AED4,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)


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