Operations and HR Manager

1 month ago


Abu Dhabi, United Arab Emirates City Star Full time

Job Title**:Operations and HR Manager**

**Location**: Abu Dhabi
**Department**: Operations & Human Resources
**Reports to**: CEO/Director of Operations/HR Director

**Job Type**: Full-Time

Job Summary:
The **Operations and HR Manager** will be responsible for overseeing and managing both the day-to-day operations of the company’s logistics functions and handling human resources tasks such as recruitment, training, and employee welfare. This role requires a proactive and versatile leader with a strong understanding of logistics operations, HR best practices, and the ability to work cross-functionally to improve operational efficiency and employee satisfaction.

Key Responsibilities**:Operations Management**:

- Oversee daily logistics operations, ensuring timely, cost-effective, and high-quality service delivery to clients.
- Coordinate the transportation, warehousing, and inventory management functions.
- Manage relationships with suppliers, clients, and third-party vendors.
- Implement and monitor key performance indicators (KPIs) to assess operational efficiency.
- Develop and implement strategies to optimize logistics processes, reduce costs, and enhance service delivery.
- Ensure compliance with industry regulations, safety standards, and company policies.
- Troubleshoot and resolve operational issues as they arise, making recommendations for process improvements.

**HR Management**:

- Lead recruitment, onboarding, and training efforts for new hires, ensuring the team has the skills and knowledge to succeed in their roles.
- Develop and implement employee development programs to ensure continued growth and retention.
- Manage performance appraisals, employee relations, and conflict resolution.
- Monitor and maintain HR records, ensuring compliance with labor laws and regulations.
- Develop and enforce company policies related to employee conduct, attendance, and safety.
- Ensure employee well-being by implementing initiatives for a positive work culture and work-life balance.

**Experience**:

- Minimum of 5 years of experience in operations and HR management, preferably within the logistics or supply chain industry.
- Proven track record in managing both operations and human resources functions in a fast-paced environment.
- Strong knowledge of logistics management processes, including warehousing, transportation, and inventory management.
- Experience with HR processes including recruitment, employee relations, performance management, and compliance.

**Skills**:

- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficient in HR software and logistics management tools.
- Knowledge of labor laws and industry-specific regulations.
- Ability to foster a positive workplace culture and ensure employee engagement.

Key Competencies:

- Strong organizational and multitasking skills.
- Strategic thinking and the ability to improve operational processes.
- Conflict resolution and negotiation skills.
- Ability to work well under pressure and meet deadlines.
- Commitment to continuous improvement in both HR and operations.


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