Customer Service Assistant

1 week ago


Dubai, United Arab Emirates Inaya Facilities Management Services LLC Full time

Response to all calls professionally and in a timely manner - route calls to appropriate resource
- Respond to customer inquiries and provide accurate response
- Research required information using available resources
- Provide customers with product and service information
- Identify and escalate priority issues
- Clearing the missed call alerts

**Work Requests / System update / Follow ups**
- Classify and prioritise the work requests (as emergency, urgent and routine) for various end user services received from the EAM administrator to activate the Operations team viz. MEP, Soft Services etc. into taking prompt action.
- Despatch all scheduled and emergency Work requests to the Operations team for action.
- Upload the WR into CAFM.
- Call customers to schedule appointments for work requests received.
- Update all relevant information on WR into both EAM & CAFM.
- Update the system with the accurate information -customer appointment date and time to create visibility for the client. (EAM & CAFM).
- Ensure that appointments schedule is properly updated in both EAM & CAFM.
- Call customers to reschedule appointments for escalated work requests received in CSD queue.
- Co-ordinate with the client and customers for ‘No Access’ issues to enable communication with client to obtain access for resolution.

**Customer Complaints**
- Handle and resolve customer complaints on calls
- Record all customer complaints under CAP and escalate to the relevant department for an effective resolution.

**Feedback Management**
- Calls customer to gather feedback on closed WR’s.
- Update all the feedback gathered under FBMS in CAFM
- Close the FBMS records

**Added Revenue Generation**
- Carry out any other related tasks assigned by the CSD Manager

**Salary**: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)


  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    7 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...

  • Customer Service

    4 weeks ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...


  • Dubai, United Arab Emirates Felicia Technical Service Full time

    Female Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...


  • Dubai, United Arab Emirates FinExpert Ltd. Full time

    In order to support our expansion and growth plans we are looking to recruit a highly motivated and qualified individual for the position of Assistant for Customer Service. Do you have a Customer Service background within the logistics sector? Would you like to make the next step in your career in an international transport and logistics company and get the...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. -...


  • Dubai, United Arab Emirates Dubai Autodrome Full time

    1. **Welcome Customers**: Greet and provide necessary information to visitors. 2. **Handle Inquiries**: Attend to telephone calls regarding karting inquiries. 3. **Handle Transactions**: Collect cash and issue tickets, receipts, or membership cards as required. 4. **Administrative Support**: Assist in administrative tasks for events and day-to-day...


  • Dubai, United Arab Emirates TASCoutsourcing Full time

    Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Referring problematic issues that they cannot solve to management - Resolving customer complaints and issuing refunds as needed - Maintaining an accurate Customer Relationship Management (CRM) database by...


  • Dubai, United Arab Emirates Moellhausen ME Full time

    **Customer Service Assistant** Moellhausen ME - Dubai We are currently seeking a Customer Service Assistant who will be will be based in our office at Jafza One and will support the activities of our Sales Executives as well as the day-to-day work of Dubai Customer Service Team. **Responsibilities**: - Data Entry - Input of prospects, projects, samples,...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Dubai, United Arab Emirates EMAAR MALLS GROUP Full time

    Role To provide an exceptional quality experience, by interacting and assisting guests through the Adventure Park service. Maintain up to date knowledge of Adventure Park information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries. **Requirements**: Minimum 1 year of...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...


  • Dubai, United Arab Emirates Renovo Technical Service LLC Full time

    **Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)

  • Sales Executive

    7 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates Carmen perfumes Full time

    **Job Title**: Customer Service and Logistics Assistant (Female - Philippines, UAE) We seek a **Female Customer Service and Logistics Assistant** from the Philippines to join our team. This role involves interacting with customers, taking accurate measurements, preparing for exhibitions, and ensuring efficient product procurement and deliveries. The...


  • Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...


  • Dubai, United Arab Emirates SERVICE ADVICER Full time

    ❖ Can perform a walk-around ocular inspection for check-in indicating the details of the customer, the details of the car, and the customer’s concerns ❖ Receives inquiries and offer automotive workshop services and ❖ assistance by initial consultative vehicle repair advises to customer ❖ Schedules customers for service appointments ❖ Writes...