Customer Success Executive
2 months ago
**Functional Roles and Responsibilities**:
Command in Arabic and English language with experience on B2B customer success calls.
Communicating with clients and the sales team to ensure all queries of the clients' post-onboarding are addressed.
Building relationships with clients based on trust, respect, and quality services.
Collaborating with internal departments to facilitate client needs fulfillment.
Maintaining updated knowledge of company services.
Resolving complaints and preventing additional issues by improving processes.
Gaining references from existing clients and passing the leads to the sales team for closure.
Acting as a client advocate with a focus on improving the buyer experience.
Renewing the existing contracts and ensuring continual revenue growth.
Build long-lasting, mutually beneficial relationships with their contacts.
Follow up with clients and sales team for accounts payable and keep in touch as needed for collections and ensure invoices are paid on time.
Aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints.
**Account Manager Requirements**:
- Bachelor’s degree in the relevant field._
**Knowledge and Skills**:
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening and vocal skills.
Ability to build rapport and collaborate with others within the company and externally. Extensive, accurate service knowledge.
Enthusiastic, self-motivated and ability to work independently.
Good team player.
3+ years of experience in the same role.
Pay: AED5,000.00 - AED6,000.00 per month
Ability to commute/relocate:
- Dubai International Financial Center: Reliably commute or planning to relocate before starting work (preferred)
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