Customer Service Coordinator

1 week ago


Dubai International Financial Center, United Arab Emirates A&A Associate LLC Full time

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service

Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers

Ensure matching of carers to clients to match the needs of the client and arrangement of introductions

Understand and deliver your KPI's and SLA's specifics

Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined

Maximise on every opportunity ensuring the client/carer receives outstanding service

Ensure all system records are up to date and accurate

Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy

Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland

Get escalated customers back into their games fast with 90+ rated customer satisfaction.

Language = English and Arabic.

**Salary**: From AED2,000.00 per month

Ability to commute/relocate:

- Dubai International Financial Center: Reliably commute or planning to relocate before starting work (required)



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