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Head of Customer Success
2 weeks ago
Our client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region.
**Responsibilities**:
- ** Team Management**:Lead and manage the Customer Success team, ensuring their development and success.
- Foster a collaborative and high-performance culture within the team.
- Provide guidance and mentorship to team members, some of whom have approximately 10 years of experience.
- ** Customer Engagement**:Develop and execute strategies to maximize customer satisfaction, retention, and expansion within the MEA market.
- Drive customer success initiatives, including upsell and cross-sell opportunities.
- ** Sales Cycle Management**:Collaborate with the sales team to define account planning and execute expansion strategies with key accounts.
- Actively participate in sales cycles, providing support and expertise to help the team close deals.
- ** Project Management Assistance**:Assist in project management, ensuring successful implementation and adoption of Dilitrust's solutions.
- ** International Experience **:Possess a minimum of 15 years of professional experience, including at least 10 years in multicultural/international management.
- Strong familiarity with the MEA market, particularly in Africa and GCC regions.
**Qualifications**:
- ** Proven experience in SaaS, preferably in the legal tech industry.**:
- Demonstrated success in managing customer success teams and driving business growth.
- Expertise in account management, upselling, and cross-selling strategies.
- Project management skills and the ability to assist in overseeing successful implementations.
- Familiarity with the MEA market, with a focus on Africa and GCC regions.
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