Head of Customer Success

2 weeks ago


Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

Our client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region.

**Responsibilities**:

- ** Team Management**:Lead and manage the Customer Success team, ensuring their development and success.
- Foster a collaborative and high-performance culture within the team.
- Provide guidance and mentorship to team members, some of whom have approximately 10 years of experience.
- ** Customer Engagement**:Develop and execute strategies to maximize customer satisfaction, retention, and expansion within the MEA market.
- Drive customer success initiatives, including upsell and cross-sell opportunities.
- ** Sales Cycle Management**:Collaborate with the sales team to define account planning and execute expansion strategies with key accounts.
- Actively participate in sales cycles, providing support and expertise to help the team close deals.
- ** Project Management Assistance**:Assist in project management, ensuring successful implementation and adoption of Dilitrust's solutions.
- ** International Experience **:Possess a minimum of 15 years of professional experience, including at least 10 years in multicultural/international management.
- Strong familiarity with the MEA market, particularly in Africa and GCC regions.

**Qualifications**:

- ** Proven experience in SaaS, preferably in the legal tech industry.**:

- Demonstrated success in managing customer success teams and driving business growth.
- Expertise in account management, upselling, and cross-selling strategies.
- Project management skills and the ability to assist in overseeing successful implementations.
- Familiarity with the MEA market, with a focus on Africa and GCC regions.



  • Dubai, United Arab Emirates McGraw Hill LLC. Full time

    Overview: **The job you have been looking for!** The work we do at McGraw Hill is work that matters. We are collectively designing content that will build the future of education. Play your part and come and join us as our new **Head of Customer Success** and experience a sense of fulfilment that will inspire you to even greater heights. **How can you...


  • Dubai, Dubai, United Arab Emirates McGraw Hill LLC. Full time

    Overview:The job you have been looking forThe work we do at McGraw Hill is work that matters. We are collectively designing content that will build the future of education. Play your part and come and join us as our new Head of Customer Success and experience a sense of fulfilment that will inspire you to even greater heights.How can you make an impact?As...


  • Dubai, Dubai, United Arab Emirates Mayfair Partners Full time

    Work closely with the marketing department and the Global Head of Business Development to deliver global sales andcustomer support KPIs across each of our regional presences in Africa, Asia, LATAM and MENA.Experience and Qualifications (DO NOT APPLY WITHOUT 3 YEARS MINIMUM EXPERIENCE FROM THE FOREX CFD SPACE) Minimum 35 years of experience in Business...


  • Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    **Requirements**: - Possess a minimum of **10 years of Customer Success management experience in a multi-cultural environment.**: - Fluent in English and Arabic; proficiency in French is advantageous. - Possess deep knowledge of the Gulf market and customer base. - Comfortably collaborate with an international team of diverse backgrounds and experiences. -...


  • Dubai, Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Requirements: Possess a minimum of 10 years of Customer Success management experience in a multicultural environment: Fluent in English and Arabic; proficiency in French is advantageous. Possess deep knowledge of the Gulf market and customer base. Comfortably collaborate with an international team of diverse backgrounds and experiences. Have extensive...


  • dubai, United Arab Emirates Lemnisk Full time

    About the Company:Immensitas Private Limited’s offering Lemnisk, is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. The key capabilities include:Connectors to organize silo-ed marketing data sources...


  • dubai, United Arab Emirates Lemnisk Full time

    About the Company:Immensitas Private Limited’s offering Lemnisk, is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. The key capabilities include:Connectors to organize silo-ed marketing data sources...


  • Dubai, Dubai, United Arab Emirates Lemnisk Full time

    About the Company:Immensitas Private Limited's offering Lemnisk, is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprisesThe key capabilities include:Connectors to organize silo-ed marketing data sources and...


  • Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is pioneering provider of SaaS solutions revolutionizing legal department processes. We are seeking a **Customer Success Lead MEA (Saas)** to join their dynamic team in Dubai. The role entails **leading a local team to achieve objectives in upselling, cross-selling, and churn reduction while maintaining the highest service quality standards. **As...


  • Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is pioneering provider of SaaS solutions revolutionizing legal department processes. We are seeking a **Customer Success Lead MEA (Saas)** to join their dynamic team in Dubai. The role entails **leading a local team to achieve objectives in upselling, cross-selling, and churn reduction while maintaining the highest service quality standards. **As...


  • Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is pioneering provider of SaaS solutions revolutionizing legal department processes.We are seeking a Customer Success Lead MEA (Saas) to join their dynamic team in Dubai. The role entails leading a local team to achieve objectives in upselling, cross-selling, and churn reduction while maintaining the highest service quality standards. As the Head...


  • Dubai, United Arab Emirates Mayfair Partners Full time

    Work closely with the marketing department and the Global Head of Business Development to deliver global sales and customer support KPIs across each of our regional presences in Africa, Asia, LATAM and MENA. **Experience and Qualifications (DO NOT APPLY WITHOUT 3 YEARS MINIMUM EXPERIENCE FROM THE FOREX CFD SPACE)** - Minimum 3-5 years of experience in...


  • Dubai, Dubai, United Arab Emirates Marsh And Mclennan MA Full time

    The job posting is outdated and position may be filled Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization....


  • Dubai, United Arab Emirates Winnow Full time

    **About us** Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion...


  • Dubai, United Arab Emirates Winnow Full time

    **About us** Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion...


  • dubai, United Arab Emirates Du Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsSustain business growth and profitability by maximizing value.Analyze customer data to improve customer...


  • dubai, United Arab Emirates Marsh And Mclennan MA Full time

    The job posting is outdated and position may be filledSustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization....


  • Dubai, United Arab Emirates JJO Pentester Enterprise Full time

    **Customer Success Manager responsibilities include**: - Sustaining business growth and profitability by maximizing value - Analyzing customer data to improve customer experience - Holding product demonstrations for customers **Job brief** A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects,...


  • Dubai, United Arab Emirates Elsevier Full time

    Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...


  • Dubai, United Arab Emirates Digital Gravity Full time

    Customer Success Manager - Job Description We at Digital Gravity hiring an experienced Customer Success Manager to help us keep growing. If you're dedicated and ambitious then this is an excellent place to grow your career. Don't hesitate to apply. Responsibilities for Customer Success Manager Establish clear retention goals and process milestones for...