Customer Success Executive

2 weeks ago


Dubai, United Arab Emirates Turpal Technologies FZCO Full time

As a SaaS Customer Success team member, you will guide and advise customers, ensuring they launch Turpal successfully. You will work closely with customers to discover their business needs and challenges. This also includes coaching them on the best ways to use Turpal to solve their main pain points.

Working closely with the Turpal Sales, and Product Team, you will provide input into strategic customer plans to help identify areas where existing customers could improve their use of Turpal. From time to time, you may also work with or as an Account Executive to advise prospective customers on the best ways to launch Turpal within their company.

As a Turpal SaaS Customer Success, you are continually focused on helping our customers improve their sales demos and onboarding processes with Turpal.

Your Profile:

- Experience in customer-facing customer success, account management, or consulting organization (experience in B2B SaaS is a plus)
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills.
- Experience building strong internal and external relationships.
- Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
- Presents diplomacy, tact, and poise under pressure when working through customer issues.

General Requirements
- Age below 35
- Catchy Attitude

Preferred profile
- Experience in in SAAS tech company
- Experience in travel and tourism technology
- Experience in sales especially technical
- Experience in tourism companies on grand handling operation

**Job Types**: Full-time, Permanent

**Salary**: AED4,500.00 - AED6,000.00 per month



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