Cluster Reservations Manager

6 months ago

Dubai, United Arab Emirates Hilton Full time

Cluster Reservations Manager

A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

**What will I be doing?**

As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maximise occupancy levels by reviewing and revising revenue strategies
- Work with the Sales and Events Teams to maximise corporate and group rates
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Assist in the recruiting, managing, training and developing of the Team
- Participate in the organisation of hotel promotional activities

**What are we looking for?**

A Cluster Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience with reservations in the hotel/leisure sector
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organisation and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
- Relevant degree, in a business discipline, from an academic institution

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Cluster Reservations Manager

    6 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Cluster Reservations Coordinator

    6 days ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Summary:We are seeking a highly skilled Cluster Reservations Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing reservations, revenue, and guest satisfaction.Key Responsibilities:Manage reservations, including room blocking, inventory management, and billing instructions.Understand and...

  • Cluster Reservations Agent

    4 months ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservation Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Summary:We are seeking a highly skilled Cluster Reservation Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.Key Responsibilities:Understand and apply FRHI...

  • Cluster Reservation Agent

    1 month ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job Title: Cluster Reservation AgentAt The First Group Dubai, we are seeking a highly skilled and experienced Cluster Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued...

  • Cluster Reservation Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job Title: Cluster Reservation AgentAt The First Group Dubai, we are seeking a highly skilled and experienced Cluster Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued...

  • Cluster Reservation Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job Title: Cluster Reservation AgentWe are seeking a highly skilled and experienced Cluster Reservation Agent to join our team at The First Group Dubai. As a key member of our reservations team, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued guests.Responsibilities:Guest...

  • Cluster Reservations Agent

    7 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    Reporting to the Cluster Reservation Managerresponsibilities and essential job functions include but are notlimited to the following:Understandthe key principles of FRHI Pricing Strategies and RevenueManagementHandling reservation managementincluding managing blocks chasing rooming list from Sales team& clients inventory management for groups ensuring...

  • Cluster Reservations Coordinator

    1 month ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.Key ResponsibilitiesTaking reservations over email, phone, fax, or internet,...

  • Cluster Reservations Coordinator

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.Key ResponsibilitiesReservation Management: Take reservations over email,...

  • Cluster Reservations Coordinator

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.Key ResponsibilitiesReservation Management: Take reservations over email,...

  • Cluster Reservations Coordinator

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over the phone, email, fax, or internet, and handling all associated operations.Key ResponsibilitiesReservation Management: Take reservations and handle all associated...

  • Cluster Reservations Agent

    5 months ago

    Dubai, United Arab Emirates Carlton Downtown Hotel Full time

    **CLUSTER RESERVATIONS AGENT** **Tasks include**: - Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings) - Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate. - Keep effective communication with...

  • Cluster Reservation Agent

    5 months ago

    Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand...

  • Cluster Reservations Agent

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I bedoing?As a Cluster ReservationAgent, you will serve as the first line of inquiry for roomreservations within the hotel. A Reservation Agent is responsiblefor offering excellent customer service, options, and othersolutions to meet Guest and customer needs. Specifically, aReservations Agent will perform the following tasks to the...

  • Cluster Reservations Manager

    5 months ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservation Agent

    5 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling...

  • Cluster Revenue and Reservations Manager

    2 months ago

    Dubai, United Arab Emirates ADAGIO Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservations Agent

    6 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Cluster Reservations Manager

    1 month ago

    Dubai, United Arab Emirates Golden Sands Hotels & Hotel Apartments Full time

    Job Description: - Processing and Analyzing Daily Revenue Reports - Market segment pick up, Day to day pick up, Full Month pick up report by segment, Daily Occupancy report, Weekly trend report and others. - Monitor and update all online sites and ensure all rates are mapped and pushed correctly through Channel Manager. - Discussing and planning with Rooms...