Cluster Reservations Manager

2 months ago


Dubai, United Arab Emirates Golden Sands Hotels & Hotel Apartments Full time

Job Description:

- Processing and Analyzing Daily Revenue Reports - Market segment pick up, Day to day pick up, Full Month pick up report by segment, Daily Occupancy report, Weekly trend report and others.
- Monitor and update all online sites and ensure all rates are mapped and pushed correctly through Channel Manager.
- Discussing and planning with Rooms Division Manager on how to build up the occupancy level on day to day basis
- Analyze Rate Shopper available on Price Intelligence to monitor the competitor rates.
- Check the previews from the customers and review complaints related to pricing.
- Ensure 100% content score on all online sites including Golden Sands website with correct information. If needed Marketing to be informed.
- Keep checking the occupancy level in Opera PMS and update the inventory and allocation in the websites.
- Maintain Event Calendar and keep a track of upcoming city wide events / exhibitions and update the rates accordingly.
- Offer top up for TA with allocation on receiving their request through Sales
- Identify/ generate new business opportunities
- Find opportunities to maximize revenue and profit exceed budget goals.
- Checking the occupancy for all the seasons and control the rooms and updating it to other concerned departments especially during high season
- Time to time run the promotions / offers to generate more revenue and update the same in all websites. Monitor the performance on an ongoing basis.
- To keep a latest library of Hotel Picture which is required to upload on new sites and update existing sites, if needed.
- Coordination with Sales, Front Office & Finance departments.
- Map room types / rate plans for any new OTA in Rate Tiger and Synixs
- To ensure operations run smoothly on daily basis
- Ensure monthly commission conciliation invoices are done on time for OTA and sent to Finance for action.
- Conducting training and timely briefing Reservation Supervisor’s & Agent
- Monitor Call Hotlync system to ensure low abandoned call and high call conversions.

**Skills**:

- Minimum 8 to 10 years experience as cluster reservations manager.
- Excellent Written & Verbal Communication skill
- Customer Service
- Analytical skill
- Team work
- Leadership
- Problem-Solving Skills
- Time Management. Selling skills.
- OPERA experience is a must

**Job Types**: Full-time, Permanent

Pay: AED8,000.00 per month

Application Deadline: 15/10/2024



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