![The First Group](https://media.trabajo.org/img/noimg.jpg)
Cluster Reservation Agent
3 weeks ago
Overview:
Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling city.
Citadines Metro Central is one of the premier collections of The Ascott Limited’s hotel apartments in over 120 cities across the Americas, Asia Pacific, Europe, and the Middle East.
**Job Description**:
**Job Summary**:
The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.
**Responsibilities**:
- Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Enter reservations into the computer according to standard operating procedures.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross -sell other amenities and facilities when possible.
- Reconversion of cancelled reservations.
- Communicate and work closely with the Sales Department and Front Office.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Post no-show revenue daily, if required at property.
- Communicate rates and availability to wholesalers.
- Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
- Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
- Complete tasks on the daily reservations checklist
- Be fully aware of the Hotel’s promotions and offers
- Assist with processing travel agent commissions as requested.
Desired Skill & Expertise:
**Qualifications and Skills**:
- Atleast 2 years of experience working with the reservations department in a 4/5*property.
- English Proficiency both written and verbal.
- Proficiency in other languages is a plus.
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera PMS and Microsoft Office is essential.
-
Cluster Reservations Agent
3 weeks ago
Dubai, United Arab Emirates Hilton Full timeAs Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the cluster of hotels. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest...
-
Cluster Reservations Agent
2 months ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Cluster Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Hilton Full timeAs Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the cluster of hotels. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.Specifically, a Reservations Agent will perform the following tasks to the highest...
-
Cluster Reservations Agent
3 weeks ago
Dubai, United Arab Emirates Carlton Downtown Hotel Full time**CLUSTER RESERVATIONS AGENT** **Tasks include**: - Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings) - Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate. - Keep effective communication with...
-
Cluster Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Hilton Full timeCluster Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation...
-
Cluster Reservations Agent
3 days ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Cluster Reservation Agent
2 weeks ago
Dubai, United Arab Emirates The First Group Full time**Job Description**: **Job Summary**: The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand...
-
Cluster Reservations Agent
2 months ago
Dubai, United Arab Emirates the first group dubai Full timeOversee the reservation and booking processes for multiple hotels within a clusterTrain and supervise a team of reservation agents to ensure optimal performance and customer serviceHandle and resolve customer complaints and issues related to reservations and bookingsMaintain accurate records of reservations, cancellations, and bookingsDevelop and implement...
-
Cluster Reservations Agent
2 months ago
Dubai, United Arab Emirates the first group dubai Full timeResponsibilities:Oversee the reservation and booking processes for multiple hotels within a clusterTrain and supervise a team of reservation agents to ensure optimal performance and customer serviceHandle and resolve customer complaints and issues related to reservations and bookingsMaintain accurate records of reservations, cancellations, and...
-
Cluster Reservation Agent
1 week ago
Dubai, Dubai, United Arab Emirates The First Group Full timeOverview:Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling...
-
Cluster Reservation Agent
4 days ago
Dubai, United Arab Emirates The First Group Full timeOverview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...
-
Cluster Reservations Agent
4 days ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Cluster Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Cluster Reservations Manager
2 months ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Manager A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan...
-
Cluster Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates InterContinental Full timeDo you see yourself as a Cluster Reservations Agent for InterContinental Hotels Group Dubai Festival City?The InterContinental Hotels Group properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant...
-
Cluster Reservations Manager
2 months ago
Dubai, United Arab Emirates Hilton Full timeA Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...
-
Cluster Reservations Agent
3 weeks ago
Dubai, United Arab Emirates Doubletree by Hilton Business Bay Full timeDescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Cluster Reservations Agent
1 week ago
Dubai, Dubai, United Arab Emirates Doubletree by Hilton Business Bay Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...
-
Cluster Reservations Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Doubletree by Hilton Business Bay Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...
-
Cluster Reservations Manager
1 week ago
Dubai, Dubai, United Arab Emirates Hilton Full timeCluster Reservations ManagerA Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.What will I be doing?As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for...