Cluster Reservation Agent
5 months ago
**Job Description**:
**Job Summary**:
The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.
**Responsibilities**:
- Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Enter reservations into the computer according to standard operating procedures.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross -sell other amenities and facilities when possible.
- Reconversion of cancelled reservations.
- Communicate and work closely with the Sales Department and Front Office.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Post no-show revenue daily, if required at property.
- Communicate rates and availability to wholesalers.
- Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
- Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
- Complete tasks on the daily reservations checklist
- Be fully aware of the Hotel’s promotions and offers
- Assist with processing travel agent commissions as requested.
Desired Skill & Expertise:
**Qualifications and Skills**:
- Atleast 1 year of experience working with the reservations department in a 4/5*property.
- Arabic Speaker required
- English Proficiency both written and verbal.
- Proficiency in other languages is a plus.
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera PMS and Microsoft Office is essential.
-
Cluster Reservation Agent
1 month ago
Dubai, Dubai, United Arab Emirates the first group dubai Full timeJob Title: Cluster Reservation AgentAt The First Group Dubai, we are seeking a highly skilled and experienced Cluster Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued...
-
Cluster Reservation Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates the first group dubai Full timeJob Title: Cluster Reservation AgentAt The First Group Dubai, we are seeking a highly skilled and experienced Cluster Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued...
-
Cluster Reservation Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates the first group dubai Full timeJob Title: Cluster Reservation AgentWe are seeking a highly skilled and experienced Cluster Reservation Agent to join our team at The First Group Dubai. As a key member of our reservations team, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued guests.Responsibilities:Guest...
-
Cluster Reservations Agent
6 months ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Cluster Reservations Agent
5 months ago
Dubai, United Arab Emirates Carlton Downtown Hotel Full time**CLUSTER RESERVATIONS AGENT** **Tasks include**: - Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings) - Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate. - Keep effective communication with...
-
Cluster Reservations Agent
3 months ago
Dubai, United Arab Emirates Hilton Full timeWhat will I bedoing?As a Cluster ReservationAgent, you will serve as the first line of inquiry for roomreservations within the hotel. A Reservation Agent is responsiblefor offering excellent customer service, options, and othersolutions to meet Guest and customer needs. Specifically, aReservations Agent will perform the following tasks to the...
-
Cluster Reservations Agent
4 months ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Cluster Reservation Agent
5 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling...
-
Cluster Reservation Agent
2 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...
-
Cluster Reservations Coordinator
6 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled Cluster Reservations Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing reservations, revenue, and guest satisfaction.Key Responsibilities:Manage reservations, including room blocking, inventory management, and billing instructions.Understand and...
-
Cluster Reservation Agent
4 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...
-
Cluster Reservations Agent
4 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Cluster Reservation Specialist
7 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled Cluster Reservation Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.Key Responsibilities:Understand and apply FRHI...
-
Cluster Reservations Manager
6 months ago
Dubai, United Arab Emirates Hilton Full timeCluster Reservations Manager A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan...
-
Cluster Reservation Agent
6 days ago
Dubai, Dubai, United Arab Emirates the first group dubai Full timeJob SummaryWe are seeking a highly skilled Cluster Reservation Agent to join our team at The First Group Dubai. As a key member of our reservations department, you will be responsible for handling guest inquiries, processing reservations, and ensuring seamless communication with our sales and front office teams.Key ResponsibilitiesRespond to guest inquiries...
-
Cluster Reservations Agent
7 days ago
Dubai, United Arab Emirates AccorHotel Full timeReporting to the Cluster Reservation Managerresponsibilities and essential job functions include but are notlimited to the following:Understandthe key principles of FRHI Pricing Strategies and RevenueManagementHandling reservation managementincluding managing blocks chasing rooming list from Sales team& clients inventory management for groups ensuring...
-
Cluster Reservations Manager
6 months ago
Dubai, United Arab Emirates Hilton Full timeA Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...
-
Cluster Reservations Coordinator
1 month ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.Key ResponsibilitiesTaking reservations over email, phone, fax, or internet,...
-
Cluster Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.Key ResponsibilitiesReservation Management: Take reservations over email,...
-
Cluster Reservations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over the phone, email, fax, or internet, and handling all associated operations.Key ResponsibilitiesReservation Management: Take reservations and handle all associated...