Cluster Reservation Agent

7 months ago

Dubai, United Arab Emirates The First Group Full time

**Job Description**:
**Job Summary**:
The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.

**Responsibilities**:

- Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Enter reservations into the computer according to standard operating procedures.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross -sell other amenities and facilities when possible.
- Reconversion of cancelled reservations.
- Communicate and work closely with the Sales Department and Front Office.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Post no-show revenue daily, if required at property.
- Communicate rates and availability to wholesalers.
- Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
- Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
- Complete tasks on the daily reservations checklist
- Be fully aware of the Hotel’s promotions and offers
- Assist with processing travel agent commissions as requested.

Desired Skill & Expertise:
**Qualifications and Skills**:

- Atleast 1 year of experience working with the reservations department in a 4/5*property.
- Arabic Speaker required
- English Proficiency both written and verbal.
- Proficiency in other languages is a plus.
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera PMS and Microsoft Office is essential.

  • Cluster Reservations Supervisor

    2 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Position : Cluster Reservations Supervisor** **Department**: Reservations **Reports to** : Cluster Reservations Assistant Manager _________________________________________ **PURPOSE OF POSITION** To monitor, supervise and train the reservation agents in maintaining and delivering high levels of standards according to company policy and procedure. To...

  • Cluster Reservations Agent

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Cluster Reservations Agent

    7 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Cluster Reservation Agent

    7 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling...

  • Cluster Reservation Agent

    4 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: **TRYP by Wyndham Dubai** Join TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest’s stay. Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities,...

  • Cluster Reservations Agent

    7 months ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservation Agent

    4 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...

  • Cluster Reservation Agent

    7 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...

  • Cluster Reservations Agent

    2 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...

  • Cluster Reservations Supervisor

    7 days ago

    Dubai, United Arab Emirates Hilton Full time

    A Cluster Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Cluster Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Cluster Reservation Sales Agent at Intercontinental

    2 weeks ago

    Dubai, United Arab Emirates IHG Full time

    **About us** Do you see yourself as Cluster Reservation Sales Agent for InterContinental Hotels Group® Dubai Festival City? The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence...

  • Cluster Reservations Agent

    1 week ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22196992 **Job Category** Reservations **Location** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Cluster Reservations Agent

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23059114 **Job Category** Reservations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Cluster Reservations Supervisor

    2 weeks ago

    Dubai, United Arab Emirates IHG Full time

    **About us** Do you see yourself as Cluster Reservations Supervisor for InterContinental Hotels Group® Dubai Festival City? The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence...

  • Reservations Agent

    2 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...

  • Cluster Reservation Agent

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24025885 **Job Category** Reservations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Cluster Reservations Manager

    4 months ago

    Dubai, United Arab Emirates Golden Sands Hotels & Hotel Apartments Full time

    Job Description: - Processing and Analyzing Daily Revenue Reports - Market segment pick up, Day to day pick up, Full Month pick up report by segment, Daily Occupancy report, Weekly trend report and others. - Monitor and update all online sites and ensure all rates are mapped and pushed correctly through Channel Manager. - Discussing and planning with Rooms...

  • Reservation Agent

    2 weeks ago

    Dubai, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**: **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms...

  • Reservations Agent

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    9 months ago

    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...