Cluster Reservations Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for taking reservations over various channels, handling associated operations, and ensuring seamless guest experiences.

Key Responsibilities
  • Reservation Management: Take reservations over email, phone, fax, or internet, and accurately enter reservation details into our Property Management System (PMS).
  • Sales and Revenue Growth: Increase and optimize room sales in line with our brand and hotel's sales policy, ensuring maximum revenue potential.
  • Communication and Follow-up: Ensure that all necessary information is passed on to relevant teams, confirm reservations, and handle written communication.
  • No Show and Late Cancellation Management: Handle daily No Show and Late Cancellation reports, apply charges when applicable, and process non-refundable deposits and post charges into the PMS.
Requirements
  • Previous Experience: Minimum 2-3 years of experience in a similar role in hospitality, with a proven track record of success.
  • Qualifications: University degree or diploma in Hospitality/Tourism Management, with fluency in verbal and written English.
  • Technical Skills: Proficiency in Microsoft Windows applications and experience with Opera Property Manager System.


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