Executive Assistant
6 months ago
Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.
**Job Description**:
On a final note, the Executive Assistant must be discreet, exceptionally trustworthy and be able to keep a high level of confidentiality at all times.
**KEY ROLES & RESPONSIBILITIES**
- Prepare for department heads Morning Meeting, and flag any VIPs or Owner Bookings due to arrive.
- Liaise with owner’s office, corporate office and the Executives within the hotel, ensuring clear communication between all.
- Ensure clear communication by the GM with all his direct reports, subordinates, owners office and corporate office.
- Full management of the GM’s diary and agenda.
- International travel itineraries -personal and business.
- Accurate minute taking and various communications using a variety of mediums both internal & external.
- File management & administration support to the General Manager.
- Take on ad hoc projects if and when necessary.
- In charge of responding to all Trust You feedback, updating the Trust You website and liaising with all departments of the hotel to gather back up and detailed information to ensure a clear response to all guest complaints.
- Ensure that monthly Trust You reports are distributed to all involved in preparation for Service Excellence Meeting, and that follow ups happen where necessary.
- Maintain a full list of GM’s business and personal contacts.
- Be the contact person for VIP guests / returning guests in terms of reservations, rates and confirmations.
- Able to adapt communication style with particularly difficult or VIP, corporate guests etc
- In charge of issuing all complimentary vouchers requested by various departments within the hotel. Full records and back ups to be kept for audit purposes.
- Ensure that the GM is made aware of any service or operational lapses.
- Ensure all private communication and personal / official documents are kept discreet and confidential.
- Maintain a timely turnaround of all documents requiring the GM’s signature.
**Qualifications**:
**PERSONAL ATTRIBUTES**
- Able to work in a high-pressure environment with constantly changing goals; both within a team of passionate professionals and autonomously at times.
- Flexible with working hours, some weekend and evening work may be required.
- Immaculate and professional image
- Strong sense of service excellence and attention to detail.
- Able to cope with a variety of tasks and ad hoc duties as and when they arise.
- Faultless communication skills in English, other languages are beneficial, especially Arabic.
- Discreet and able to maintain a high level of confidentiality.
- Must have a strong capability of writing - command of the written word is essential.
**EXPERIENCE**
- Have at least 5 years experience in a similar position in luxury 5* hotels with a luxury hotel background before that.
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
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