Guest Service Officer
5 months ago
**Day
- to-day operations**
- Provide a range of reception service duties
- Attend to customer’s requirements and questions
- Share information regarding the services available in the facility
- Renting out equipment and assigning facilities to customers
- Collecting payment following financial procedures
- When required checking of customers tickets related to services to be provided
- Giving safety instructions to the customers and helping them with various systems
- Reporting faults to maintenance staff
- Answering and making phone calls in appropriate manner
- Taking reservations and organising bookings
- Maintain and manage customer’s data and ensure accurate records
- Record and track customer’s complaints and feedback
- Report on customer issues to management
- Share knowledge and ideas to improve the service
**Job Specific Accountability**
- Full responsibility for the customer services within each of the facilities
- Ensure all cash and payment processes are followed
- To ensure all promotions and cross selling of activities within ZSC take place
- Assisting other team members
- Ensuring the customer has an enjoyable experience
**Salary**: From AED3,500.00 per month
Application Question(s):
- How soon can you join?
- How much salary are you expecting?
- Are you okay to work in Al Maryah Island?
-
Guest Services Officer
5 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities with a...
-
Guest Service Officer
5 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Telecommunications is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities...
-
Guest Services Officer
22 hours ago
Abu Dhabi, United Arab Emirates Andaz Capital Gate Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer -Reservatins is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Diploma/qualification in Hospitality or Tourism Management with a minimum of 1 year...
-
Guest Service Agent
5 months ago
Abu Dhabi, United Arab Emirates Oaks Hotels Full time**Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...
-
Guest Service Agent
2 weeks ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...
-
Guest Service Agent
7 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Services Officer
2 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Spa is responsible to contribute to the smooth and efficient running of the Spa operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities with a minimum 1 year work...
-
Guest Relation Officer
2 months ago
Abu Dhabi, United Arab Emirates Dreams Global HR Consultancy Full timeA Guest Relations Officer (GRO) in the UAE plays a vital role in ensuring that guests receive high-quality service and have a pleasant experience during their stay or visit. The job typically involves direct interaction with guests, addressing their needs, and resolving any issues they may encounter. Key Responsibilities of a GRO in the UAE: Welcoming...
-
Guest Service Officer
3 weeks ago
Abu Dhabi, United Arab Emirates AccorHotel Full timeDeliver excellent service fromcheck in to check out and everywhere inbetween.Be the first point of contact forguests and visitors.Be responsible forcompleting a wide variety of front office tasks which will ensureevery day is different.Provide guests andvisitors with local information from your vast array of knowledgeregarding the neighborhood attractions...
-
Front Office Receptionist
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless and memorable experience for our guests.Key Responsibilities:Register and...
-
Guest Services Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeKey Responsibilities:Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfactionManage guest services staffing and supervision including scheduling, training, performance management, coaching, and discipline as neededHandle guest complaints and refer them as necessary, follow up on corrective actionConduct and attend...
-
Guest Services Officer
5 months ago
Abu Dhabi, United Arab Emirates Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
Guest Services Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:The Guest Services Manager is responsible for ensuring optimal guest satisfaction by managing and supervising all guest services tasks of their staff. This includes scheduling, training, performance management, coaching, and discipline as needed. The ideal candidate will have 24 years of experience in a similar area and be fluent in English, with...
-
Guest Service Agent
5 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Guest Service Agent
5 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Guest Service Agent
5 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeJob Requirements As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable. You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have. You will also be responsible for resolving any...
-
Guest Service Agent-receptionist
5 months ago
Abu Dhabi, United Arab Emirates MINOR Hotels Full timeYou will serve the needs of the business, our guests and our colleagues by ensuring that all guests and visitors are warmly and courteously welcome. You are a key representative of Minor Hotel Group anticipate needs, and handle inquiries in a helpful and attentive manner, you need to take personal responsibility for ensuring all issues related to the office...
-
Guest Service Agent-receptionist
5 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Services Coordinator
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emaar Dubai Full timeRoles and Responsibilities: Guest Services CoordinatorAs a valued member of our team, you will be responsible for providing exceptional guest experiences by warmly welcoming arrivals, assisting with check-in, and offering detailed information about our hotel services, local attractions, and amenities.Minimum 4 years' experience in the Hospitality industry is...
-
CID Agent
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full timeMain Duties and Responsibilities:Guest Services Expertise:• Provide exceptional guest service by responding to inquiries and resolving issues in a professional and friendly manner.Switchboard Operations:• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.Guest Profile...