Guest Service Officer
3 months ago
**Day
- to-day operations**
- Provide a range of reception service duties
- Attend to customer’s requirements and questions
- Share information regarding the services available in the facility
- Renting out equipment and assigning facilities to customers
- Collecting payment following financial procedures
- When required checking of customers tickets related to services to be provided
- Giving safety instructions to the customers and helping them with various systems
- Reporting faults to maintenance staff
- Answering and making phone calls in appropriate manner
- Taking reservations and organising bookings
- Maintain and manage customer’s data and ensure accurate records
- Record and track customer’s complaints and feedback
- Report on customer issues to management
- Share knowledge and ideas to improve the service
**Job Specific Accountability**
- Full responsibility for the customer services within each of the facilities
- Ensure all cash and payment processes are followed
- To ensure all promotions and cross selling of activities within ZSC take place
- Assisting other team members
- Ensuring the customer has an enjoyable experience
**Salary**: From AED3,500.00 per month
Application Question(s):
- How soon can you join?
- How much salary are you expecting?
- Are you okay to work in Al Maryah Island?
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