Guest Relation Officer

2 months ago


Abu Dhabi, United Arab Emirates Dreams Global HR Consultancy Full time

A Guest Relations Officer (GRO) in the UAE plays a vital role in ensuring that guests receive high-quality service and have a pleasant experience during their stay or visit. The job typically involves direct interaction with guests, addressing their needs, and resolving any issues they may encounter.

Key Responsibilities of a GRO in the UAE:
Welcoming Guests: Greeting guests upon arrival, ensuring a smooth check-in and check-out process.

Handling Guest Requests: Assisting with special requests such as booking reservations, organizing tours, and answering inquiries about hotel facilities or local attractions.

Addressing Complaints: Resolving guest concerns promptly to ensure their satisfaction.

Coordinating Services: Acting as a liaison between guests and various departments (housekeeping, concierge, room service, etc.) to ensure seamless service.

Maintaining Guest Satisfaction: Gathering feedback from guests, handling surveys or reviews, and ensuring a high level of satisfaction throughout their stay.

Special Events: Assisting in planning and coordinating special events or personalized experiences for guests.

Skills Required:
Excellent communication and interpersonal skills.

Problem-solving and conflict-resolution abilities.

Professionalism and a customer-focused approach.

Multilingual abilities are often preferred, especially fluency in Arabic and English.

Salary of a Guest Relations Officer (GRO) in the UAE:
The salary for a GRO in the UAE can vary depending on the property (hotel, resort, or corporate) and location. On average, the monthly salary ranges between AED 3,000 to AED 7,000.

Entry-Level GRO: AED 3,000 - AED 4,500 per month.

Experienced GRO: AED 4,500 - AED 6,000 per month.

Luxury Hotels/Resorts GRO: AED 6,000 - AED 7,000+ per month, depending on the establishment and additional responsibilities.

Benefits such as accommodation, meals, transportation, health insurance, and service charge distribution (in hotels) are often included in the package.

Pay: AED3,000.00 - AED7,000.00 per month


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