Guest Relation Officer
2 months ago
A Guest Relations Officer (GRO) in the UAE plays a vital role in ensuring that guests receive high-quality service and have a pleasant experience during their stay or visit. The job typically involves direct interaction with guests, addressing their needs, and resolving any issues they may encounter.
Key Responsibilities of a GRO in the UAE:
Welcoming Guests: Greeting guests upon arrival, ensuring a smooth check-in and check-out process.
Handling Guest Requests: Assisting with special requests such as booking reservations, organizing tours, and answering inquiries about hotel facilities or local attractions.
Addressing Complaints: Resolving guest concerns promptly to ensure their satisfaction.
Coordinating Services: Acting as a liaison between guests and various departments (housekeeping, concierge, room service, etc.) to ensure seamless service.
Maintaining Guest Satisfaction: Gathering feedback from guests, handling surveys or reviews, and ensuring a high level of satisfaction throughout their stay.
Special Events: Assisting in planning and coordinating special events or personalized experiences for guests.
Skills Required:
Excellent communication and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Professionalism and a customer-focused approach.
Multilingual abilities are often preferred, especially fluency in Arabic and English.
Salary of a Guest Relations Officer (GRO) in the UAE:
The salary for a GRO in the UAE can vary depending on the property (hotel, resort, or corporate) and location. On average, the monthly salary ranges between AED 3,000 to AED 7,000.
Entry-Level GRO: AED 3,000 - AED 4,500 per month.
Experienced GRO: AED 4,500 - AED 6,000 per month.
Luxury Hotels/Resorts GRO: AED 6,000 - AED 7,000+ per month, depending on the establishment and additional responsibilities.
Benefits such as accommodation, meals, transportation, health insurance, and service charge distribution (in hotels) are often included in the package.
Pay: AED3,000.00 - AED7,000.00 per month
-
Guest Relations
6 months ago
Abu Dhabi, United Arab Emirates Bloomfields Full timeJob Responsibilities - As the Guest Relations & Operations Officer, you will be responsible for welcoming and directing guests, answering phone calls, and handling general administrative tasks to ensure smooth operation. - Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities. - Ensure that...
-
Guest Relations Manager
3 months ago
Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service...
-
Guest Relations Representative
6 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time**Location**: Conrad Abu Dhabi, Etihad Towers Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Responsibilities**: -...
-
Guest Relation Supervisor
2 months ago
Abu Dhabi, United Arab Emirates RIXOS Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relations Agent
5 months ago
Abu Dhabi, United Arab Emirates AccorHotel Full time**Company Description** Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and...
-
Guest Relations In-charge
5 months ago
Abu Dhabi, United Arab Emirates Herbal Park Ayurvedic Health Center Full timeHerbal Park Ayurvedic Medical Center is a renowned healthcare facility dedicated to providing holistic wellness solutions rooted in traditional and alternative therapies. Situated in Abu Dhabi, our center offers a serene and welcoming environment where individuals can experience personalized care and rejuvenation. We are seeking a dynamic and...
-
Guest Relations Agent
6 months ago
Abu Dhabi, United Arab Emirates RIXOS Full time**Company Description** Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a...
-
Guest Relation Executive
6 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full timeProperty Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team. **Job Overview**: As a Guest Relations Agent at PSI, you will be the...
-
Guest Relation Executive
5 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full timeProperty Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team. **Job Overview**: As a Guest Relations Agent at PSI, you will be the...
-
Guest Relations Manager
7 days ago
Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time**Main responsibilities**: - Supports the company’s philosophy and company culture using Pillars and Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement. - Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in...
-
Guest Relations Manager
6 months ago
Abu Dhabi, United Arab Emirates RIXOS Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relations Officer
6 months ago
Abu Dhabi, United Arab Emirates Cinemacity Full timeZentech Consulting ishiring a Part Time Medical Receptionist / Medical Assistant inVenice,;SCHEDULE:Monday,Tuesday, and Thursday8am-4:30pmGreetingpatients and visitors in person or on the telephone, schedulingappointments, and maintaining records andKeepspatient appointments on schedule by notifying providers of patientsarrivalEnsuresavailability of...
-
Guest Relations Manager
4 months ago
Abu Dhabi, United Arab Emirates Accor Full timeManage and supervise all guestservices tasks of his/her staff to ensure optimal guestsatisfactionManage guest services staffing andsupervision, including scheduling, training, performancemanagement, coaching, and discipline as needed, promotionalrecommendations, etc.Handle guest complaintsand refer them as necessary, follow up on correctiveactionConduct and...
-
Guest Relations Team Leader
6 months ago
Abu Dhabi, United Arab Emirates RIXOS Full time**Company Description** Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a...
-
Guest Relations Supervisor
6 months ago
Abu Dhabi, United Arab Emirates Hilton Technologies Full timeGuest Relations Supervisor - Franchise Job Requirements We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Supervisor. As a Guest Relations Supervisor, you will be responsible for ensuring that our guests have a positive and memorable experience during their stay at our hotel. Key Responsibilities: -...
-
Guest Relations Manager
5 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...
-
Guest Relations Agent
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP...
-
Guest Relations/equestrian
5 months ago
Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full timePosition**:Guest Relations/Equestrian** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...
-
Guest Relations Representative
6 months ago
Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full timePosition**:Guest Relation Representative** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...
-
Guest Relations Supervisor
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeJob Requirements We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Supervisor. As a Guest Relations Supervisor, you will be responsible for ensuring that our guests have a positive and memorable experience during their stay at our hotel. Key Responsibilities: - Supervise and train a team of Guest...