Guest Service Agent
6 months ago
Job Requirements
As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable. You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have. You will also be responsible for resolving any guest issues or complaints in a timely and professional manner.
Key Responsibilities:
- Greet and welcome guests to the hotel in a friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary information is collected and accurate
- Process payments and handle cash and credit card transactions
- Maintain a thorough knowledge of the hotel's room types, amenities, and services
- Monitor and respond to guest inquiries and complaints, escalating to a supervisor if necessary
- Keep track of daily functions, events, and VIP and group arrivals
- Ensure accurate and up-to-date guest information is entered into the property management system
- Report any issues or concerns to the Front Office Shift Leader
- Provide guests with information about the hotel and local area
- Maintain a clean and organized front desk area at all times
- Must be able to work flexible hours, including weekends and holidays.
Supportive Functions:
- Ensure full liaison with other members of the team
- Assisting Concierge and Guest Relations if needed
**Work Experience**
- Previous customer service experience, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in using computers and basic office software
- Must be able to stand for long periods and lift up to 25 pounds.
- Knowledge of the property management system is a plus
**Benefits**
Royal Rose Hotel is committed to providing exceptional hospitality and a unique product to our valued guests. Dedicated to our pursuit of quality, we ensure financial success and growth opportunities for our company and its team members.
We aim to be equal-opportunity employers, whilst implementing international performance
standards.
We carry out our vision by being committed to our core values:
**Integrity**
We maintain the highest standard of conduct in all of our actions.
**Teamwork**
We work together to achieve our goals.
**Respect**
We recognize and respect our team members and their contributions.
**Consistency**
We consistently provide our guests with a superior quality product and make a conscious
daily effort to be better than our competition.
**Personalized service**
We meet the specific needs of each guest with a professional, friendly, prompt, courteous
and enthusiastic attitude at all times.
**Responsibility**
We accept responsibilities and deliver our promises with a sense of urgency and agility.
**Innovation**
We encourage innovation and embrace change.
**Disclaimer **This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Royal Holiday Homes Full timeAs a guest service agent you'll be in charge of: - greeting guests at the time of their check-in. - inspection of our Holiday homes after each guest check out/ making sure that everything is in place. - showing guests around the area/ apartment. **Salary**: AED2,500.00 per month License/Certification: - Driving license (required) Ability to Commute: -...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Oaks Hotels Full time**Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...
-
Guest Service Agent
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service...
-
Guest Service Agent
2 days ago
Abu Dhabi, United Arab Emirates 1st-jobs.com Full time**Job Title: Guest Service Agent - Front Office** **Location:** Abu Dhabi, UAE **Company:** Prestigious Hotel Chain **Salary:** Competitive, negotiable based on experience **Benefits:** - Free duty meals - Housing accommodation - Air tickets back home every 2 years - Health insurance - Additional perks and benefits **Job Description:** We are currently...
-
Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...
-
Guest Relations Agent
4 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP...
-
Guest Service Agent
1 month ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Reception**: Greet guests upon arrival, providing a friendly and efficient check-in and check-out process. - **Customer Service**: Address guest inquiries, complaints, and special requests in a professional and prompt manner, ensuring guest satisfaction. - **Reservation Management**: Handle reservations, cancellations, and modifications, both in...
-
Guest Service Agent
1 month ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Novotel Abu Dhabi Al Bustan Full timeCompany Description - "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
8 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Experience Agent - The WB Abu Dhabi, Curio Collection by Hilton A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As...
-
Guest Relations Agent
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent - The WB Abu Dhabi, Curio Collection by Hilton A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As...
-
Guest Service Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...
-
Female Guest Service Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...
-
Guest Relations Agent
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent - Hilton Abu Dhabi Yas Island A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform...
-
Butler Service Desk Agent
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 24030156 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Start Your Journey With Us** From the very first...
-
Guest Relations Agent
6 months ago
Abu Dhabi, United Arab Emirates RIXOS Full time**Company Description** Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a...