Guest Service Agent

1 month ago


Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

**Guest Reception**: Greet guests upon arrival, providing a friendly and efficient check-in and check-out process.
- **Customer Service**: Address guest inquiries, complaints, and special requests in a professional and prompt manner, ensuring guest satisfaction.
- **Reservation Management**: Handle reservations, cancellations, and modifications, both in person and over the phone, maintaining accurate records.
- **Room Assignment**: Coordinate with housekeeping and maintenance to ensure rooms are prepared and assigned according to guest preferences and special requests.
- **Billing and Payments**: Process guest payments and maintain accurate billing records, ensuring all transactions are handled securely and in accordance with hotel policies.
- **Information Sharing**: Provide guests with information about hotel amenities, services, local attractions, and dining options.
- **Communication and Coordination**: Collaborate with other hotel departments, including housekeeping, F&B, and maintenance, to ensure guests’ needs are met.
- **Upselling and Promotions**: Promote hotel services and facilities to enhance the guest experience and contribute to revenue generation.
- **Record Keeping**: Maintain accurate logs and records, including shift reports, guest feedback, and any incidents, for management review.
- **Health and Safety**: Adhere to health and safety guidelines, ensuring a safe environment for both guests and staff.

Application Question(s):

- What software's you have experience with

**Language**:

- English (required)
- Arabic (required)


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