Guest Service Agent

6 months ago


Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full time

Position is based in "**Liwa, Abu Dhabi"**:

- Register guests and assign rooms
- Accommodates special requests whenever needed / possible
- Assists in pre-registration and blocking of rooms for reservations
- Adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Ensuring the collection and registration of all guests staying at the property
- Ensuring a full payment covering room charges / incidentals is secured for all staying guest
- Reports any guest feedback in the Glitch Management Report
- Follow up departures on timely manner
- Follow up with Housekeeping Team on room preparations
- Knows room locations, types of rooms available, and room rates
- Presents options and alternatives to guests and offers assistance in making choices.
- Able to sell rooms and to promote other services of the hotel. (Guest Activities Promotions and bookings)
- Aware of the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Process guest check in and out
- Performing cashier related functions / Cashier Tasks like posting charges to guest accounts, raising paid out's, currency exchange, bill / invoice settlement.
- Coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Advise guest of any messages, mail, faxes, parcel etc. received for them
- Inform guest of the room safe, minibar and room functions
- Communicate services and amenities of the hotel to guests
- Direct Bell Attendants to escort guest and assist with luggage from and into the room.
- Aware with notice board daily. Activities and Events taking place in the hotel.
- Aware of the operation House Status of the Hotel (Arrivals, Departure, Inhouse, VVIP, People with Determination, Occupancy
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Perform any other works as and when assigned by the management
- Monitors Front Office Stationary supplies and equipments functions.
- Mainaining cash float complete at all time

**Salary**: AED2,300.00 - AED2,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- 4-5 Star Hotel: 4 years (required)
- Hospitality: 4 years (preferred)
- Hotel Receptionist: 3 years (required)

**Language**:

- English (required)
- Arabic (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)


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