Customer Service Supervisor

2 weeks ago


Dubai, United Arab Emirates Textile Expert Full time

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, product and services, payments, cancelations, and other queries.
- Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives.
- Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Register new customer through various channels
- Acknowledging and resolving customer complaints through various channels
- Keeping records of customer interactions, transactions, comments and complaints
- Researching and resolving client complaints and concerns
- Ensure customer satisfaction and provide professional customer support
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Maintain awareness of competitive activity and opportunities for product development
- Communicate and coordinate with internal departments
- Help generate sales leads, by selling company’s products and service
- Follow communication procedures, guidelines, and policies
- Act as the company gatekeeper

Pay: Up to AED4,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- customer service supervisor: 5 years (required)

Expected Start Date: 01/06/2024



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