Customer Service Supervisor
6 months ago
Job Description:
Key Responsibilities:
- **Lead and Supervise**: Manage a team of customer service associates, providing guidance, training, and performance evaluations.
- **Customer Assistance**: Address customer inquiries and resolve issues promptly and professionally, ensuring a positive shopping experience.
- **Team Coordination**: Schedule shifts, assign tasks, and ensure adequate staffing levels to meet customer demand.
- **Quality Control**: Monitor customer interactions to ensure adherence to company policies and high service standards.
- **Problem Resolution**: Handle escalated customer complaints and work towards effective resolutions.
- **Sales Support**: Assist in sales activities, promotions, and special events as needed.
- **Reporting**: Maintain and analyze customer service metrics, preparing reports for management.
Qualifications:
- **Experience**: Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory position, preferably in Ecommerce.
- **Skills**: Strong leadership, communication, and problem-solving skills.
- **Customer Focus**: Passion for delivering exceptional customer service.
- **Technical Proficiency**: Familiarity with retail management systems and customer service software.
- **Availability**: Flexibility to work evenings, weekends, and holidays as needed.
Pay: AED1.00 per month
**Experience**:
- Customer Service Supervisor: 2 years (required)
**Language**:
- Arabic (required)
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