Customer Service Supervisor

1 week ago


Dubai, Dubai, United Arab Emirates Junior Couture Full time

Job Description:

Key Responsibilities:
-
Lead and Supervise: Manage a team of customer service associates, providing guidance, training, and performance evaluations.
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Customer Assistance: Address customer inquiries and resolve issues promptly and professionally, ensuring a positive shopping experience.
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Team Coordination: Schedule shifts, assign tasks, and ensure adequate staffing levels to meet customer demand.
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Quality Control: Monitor customer interactions to ensure adherence to company policies and high service standards.
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Problem Resolution: Handle escalated customer complaints and work towards effective resolutions.
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Sales Support: Assist in sales activities, promotions, and special events as needed.
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Reporting: Maintain and analyze customer service metrics, preparing reports for management.

Qualifications:
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Experience: Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory position, preferably in Ecommerce.
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Skills: Strong leadership, communication, and problem-solving skills.
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Customer Focus: Passion for delivering exceptional customer service.
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Technical Proficiency: Familiarity with retail management systems and customer service software.
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Availability: Flexibility to work evenings, weekends, and holidays as needed.

Pay:
AED1.00 per month

Experience:

Customer Service Supervisor: 2 years (required)

Language:

  • Arabic (required)

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