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Customer Service Agent
4 months ago
**Respond & Provide solutions to customers who have distribution, service & or quality claims.**:
- **Review all telephone orders until current day and ensure their competition. Re Dispatch incomplete to appropriate person.**:
- **Collect, Analyze & Regularly report actionable information and customer views, comments, requests & Concerns to HOD Business Manager / Distribution Manager / Distribution Supervisor/ Sales Supervisor/ And Contact Centre Supervisor.**:
- **Follow up on customer inquiries if not immediately resolved or by notes provided or to reporting officers.**:
- **Prepare & Setup consumer insight surveys as well as tabulate & report on results.**:
- **Report on all Customer Service KPIs to reporting supervisor on a daily/ weekly / monthly basis.**:
- **Analyze skips for the assigned route and report problem areas to the route supervisor through the Contact Centre Supervisor.**
**Daily skip analysis of assigned route and verify the same with the Route supervisor and Contact Centre Supervisor.**
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Application Deadline: 06/07/2023