Customer Service Supervisor

1 week ago


Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.

The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.

Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market.

The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

We are currently looking to recruit an experienced Customer Service Supervisor to be based in Dubai.

آ The job purpose is as follows:
To Ensure high level of customer satisfaction and enhancing of the brand image to meet and exceed set standards. To ensure compliance with counter procedures and documentation so that every customer transaction and vehicle movement is accurately accounted. To ensure exploitation of sales opportunities at the rental location and thereby maximising of rental revenue.

Main duties:

  • To carry out business practices that are ethical and in line with Hertz and Alآ Futtaim policies.
  • To provide car rental services that is economical, cost effective, and seamless and that meets the expectation of customers.
  • To provide regular update to the Rental Operations Manager on the business patterns and competition activities in the region.
  • Work closely with the sales team to drive corporate business from the Dubai branches.

Key responsibilities:

  • Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently. Constantly driving the associate and customer satisfaction level to achieve Gallup's Human Sigma level 5.


  • Dubai, Dubai, United Arab Emirates Junior Couture Full time

    Job Description:Key Responsibilities:- Lead and Supervise: Manage a team of customer service associates, providing guidance, training, and performance evaluations.- Customer Assistance: Address customer inquiries and resolve issues promptly and professionally, ensuring a positive shopping experience.- Team Coordination: Schedule shifts, assign tasks, and...

  • Customer Service

    1 week ago


    Dubai, Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a Arabic Male who has experienceas a customer service:Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they...


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    Required Skills and Experience3-5 years of experience in Customer Experience Leadership experience, or shown progression in a customer experience role Excel proficiency Microsoft Office proficiency Nice to Have Skills and ExperienceAutomotive or Manufacturing industry experience Job DescriptionA large manufacturing company headquartered in Denver, CO is...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...

  • Catering Supervisor

    1 week ago


    Dubai, Dubai, United Arab Emirates ANAMA CATERING SERVICE LLC Full time

    ANAMA Catering Service LLC is seeking a highly motivated and experienced Catering Supervisor to join our team. As a Catering Supervisor, you will be responsible for overseeing all aspects of catering operations, including food preparation, delivery, and service.Responsibilities: Oversee and manage catering operations, including food preparation, delivery,...


  • Dubai, Dubai, United Arab Emirates Air Charter Service Full time

    Ready for take off? Join Air Charter Service for a career in aviation.Working at Air Charter Service has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join usAs a Air Charter Service Customer Service Agents you will play a vital role in our airport operation and...


  • Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    Attractive Commission Structure AvailableWe are looking for a well-spoken Telesales / Customer Service Representative with Own Visa (Only Female) to be responsible for sales over the telephone. The telesales Executive's responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and documenting...


  • Dubai, Dubai, United Arab Emirates IEX Recreational Playground LLC Full time

    Experience Minimum 2 years of experience in a customerfacing role, preferably in the Entertainment/Leisure A passion for sports and adrenalinebased activities is highly important.Professional and Personal Skills Excellent customer service skills Excellent communication and interpersonal skills Must be a people person demonstrating warmth, professionalism,...


  • Dubai, Dubai, United Arab Emirates GMG Dubai Full time

    The job posting is outdated and position may be filled Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.Strategizing and monitoring the daily activities of customer service operations.Assisting customer service staff with duties where required.Training staff in areas of customer service...


  • Dubai, Dubai, United Arab Emirates IEX Recreational Playground Full time

    Experience Minimum 2 years of experience in a customerfacing role, preferably in the Entertainment/Leisure A passion for sports and adrenalinebased activities is highly important.Professional and Personal Skills Excellent customer service skills Excellent communication and interpersonal skills Must be a people person demonstrating warmth, professionalism,...

  • Service Supervisor

    1 week ago


    Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

    Service Supervisor | Otis Elevator Co. DubaiAt Otis, we are dedicated to connecting you to the people and places that matter. For over 160 years, we've continually reinvented the way our passengers move through the urban world with industry-leading elevators, escalators and moving walkways.You may recognize our products in some of the world's most famous...


  • Dubai, Dubai, United Arab Emirates Dicon investments LLC Full time

    2 to 3 years experience as supervisor in Tadbeer center Male or Female ArabicAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Education: Bachelor's (preferred)Experience:- tadbeer: 3 years (preferred)Language:- english, arabic (preferred)


  • Dubai, Dubai, United Arab Emirates IC SOLUTIONS Full time

    _Job Description:_:- _Proposing improvement solutions for the effectiveness of the management system. _- _Negotiating with customers to introduce educational services provided by the academy. _- _Holding continuous meetings with support experts and registration consultants to increase the provision of educational services. _- _Measuring customer satisfaction...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...

  • Customer Service

    1 week ago


    Dubai, Dubai, United Arab Emirates AL CAREER CONSULTANCY Full time

    Customer service representatives should be able work in a paced environment. They handle customer inquiries and high call volumes while ensuring customers feel valued and heardResponsibilityJob Purpose Supports and assures the Customer Service Team s highly professional interactions with customers associated with their order processing, complaint...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.Ensure smooth day to day operations of the Customer Service Information Desk under the...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...


  • Dubai, Dubai, United Arab Emirates Dicon investments LLC Full time

    2 to 3 years experience as supervisor in Tasheel center Male ArabicAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Education: Bachelor's (preferred)Experience:- tasheel: 3 years (preferred)Language:- english, arabic (preferred)License/Certification:- license (preferred)Willingness to travel: 100%...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks. Ensure smooth day to day operations of the Customer Service Information Desk under the...