Customer Service Supervisor
1 week ago
The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.
Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market.
The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
We are currently looking to recruit an experienced Customer Service Supervisor to be based in Dubai.آ The job purpose is as follows:
To Ensure high level of customer satisfaction and enhancing of the brand image to meet and exceed set standards. To ensure compliance with counter procedures and documentation so that every customer transaction and vehicle movement is accurately accounted. To ensure exploitation of sales opportunities at the rental location and thereby maximising of rental revenue.
Main duties:
- To carry out business practices that are ethical and in line with Hertz and Alآ Futtaim policies.
- To provide car rental services that is economical, cost effective, and seamless and that meets the expectation of customers.
- To provide regular update to the Rental Operations Manager on the business patterns and competition activities in the region.
- Work closely with the sales team to drive corporate business from the Dubai branches.
Key responsibilities:
- Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently. Constantly driving the associate and customer satisfaction level to achieve Gallup's Human Sigma level 5.
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