Eastern European Concierge
5 months ago
**Responsibilities**:
- Welcome customers upon entrance and confirm reservations.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and find the appropriate solution.
**Qualifications & Skills**:
- Proven experience as concierge, experience in customer service or relevant role is an advantage.
- Proficiency in English; multilingual is strongly preferred.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time-management.
- Aptitude in resolving issues with a customer-focused orientation.
Pay: From AED4,000.00 per month
Application Question(s):
- Can Join Immediately
**Experience**:
- Concierge: 2 years (preferred)
- Hotel Industry: 2 years (preferred)
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