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Front Office Agent
5 days ago
**FRONT OFFICE AGENT - EASTERN EUROPEAN**:
**Job ID **:1777
**Location **:Dubai - United Arab Emirates
**Industry **:Hospitality / Tourism / Recreative
**Functional Area **:Front Office / Reception
AED 2,000.00 - 2,000.00
**Other Benefits **:Sharing Accommodation, medical insurance and overtime payment and air ticket for every 2 years.
**GCC Driving License **:No
**Description:
- 1.Register guests and assigns rooms. Accommodates special requests whenever possible.
- 2.Assists in preregistration and blocking of rooms for reservations.
- 3.Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- 4.Understands room status and room status tracking.
- 5.Knows room locations, types of rooms available, and room rates.
- 6.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- 7.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- 8.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- 9.File room keys ( only for manual room key hotels)
- 10.Knows how to use front office equipment.
- 11.Process guest check-outs.
- 12.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- 13.Follows procedures for issuing and closing safe deposit boxes used by guests.
- 14.Uses proper telephone etiquette.
- 15.Uses proper mail, package, and message handling procedures.Courier Mail Register
- 16.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- 17.Attends department meetings.
- 18.Reports any unusual occurrences or requests to the manager or assistant manager.
- 19.Knows all safety and emergency procedures, Is aware of accident prevention policies.
- 20.Maintains the cleanliness and neatness of the front desk area.
- 21.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
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