Coordinator, Client Service

3 weeks ago


Dubai, United Arab Emirates Guidepoint Full time

**OVERVIEW**:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint's 1,300 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

**Play a vital role in Guidepoint's success.**

As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

**Who We Are**:

- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

**What YOU will own**:

- Responsible for scheduling bulk telephone consultations for client service teams
- Manage multiple client organization requests and respond within a timely manner
- Coordinate with advisors and clients to confirm telephone consultations
- Leave messages and follow up with Advisors to expedite scheduling projects
- Maintain an updated status of client telephone consultations
- Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
- Follow multiple work streams to help Project Managers and other team members across London and Dusseldorf to organize client requests and track progress on projects
- Assist with ad-hoc requests

**Experience YOU will bring**:

- 1-3 years of previous work experience dealing in a high-call volume environment

**Skills YOU will bring**:

- Attention to detail and excellent follow-up skills required
- Strong aptitude for developing systems of organization
- Excellent time management skills and able to multi-task
- Ability to work as part of an international team and independently
- Excellent sense of urgency and responsiveness

**WHAT WE HAVE**:

- Offices within the heart of Dubai at the coveted DIFC
- A progression plan for career growth
- Top-notch private medical insurance (including dental)
- Opportunities to participate in Guidepoint CSR programs
- Fun team events, activities, and office-wide outings
- Stocked pantry and breakfast offerings everyday
- Hybrid work schedule with WFH flexibility
- Easy access to metro and public transport
- Nurturing, close-knit office environment

**ABOUT GUIDEPOINT**:
Guidepoint is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

**ALL APPLICANTS MUST HAVE THE RIGHT TO WORK IN THE UAE**

**#LI-WW1



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