Client Service Executive
6 months ago
**Responsibilities**:
- Serve as the main point of contact for assigned clients, addressing their inquiries, and providing timely resolutions to issues.
- Build and maintain strong, long-lasting client relationships through regular communication and meetings.
- Understand clients' needs and objectives, and collaborate with internal teams to develop tailored solutions.
- Coordinate with sales and account management teams to identify opportunities for upselling or cross-selling additional products or services.
- Ensure client satisfaction by monitoring service metrics, collecting feedback, and implementing necessary improvements.
- Prepare and deliver reports and presentations to clients on service performance and progress.
- Stay informed about industry trends, market changes, and competitors' activities to provide valuable insights to clients.
- Handle client escalations with professionalism and efficiency, seeking resolutions that meet both client and company needs.
- Collaborate with internal teams to onboard new clients smoothly and ensure a seamless transition.
**Job Types**: Full-time, Permanent
Pay: AED2,500.00 - AED3,500.00 per month
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