Client Servicing Executive
1 day ago
**Key Responsibilities**:
- Serve as the primary point of contact for clients, ensuring smooth communication and efficient management of client accounts.
- Build and maintain strong, long-lasting client relationships through regular follow-ups and consistent service delivery.
- Understand client needs and work with internal teams (creative, strategy, and production) to deliver on client expectations.
- Collaborate with clients to discuss project scopes, timelines, and strategies, providing updates and managing their expectations effectively.
- Assist in the preparation and delivery of proposals, reports, and presentations.
- Coordinate with other departments to ensure all deliverables are met on time and within budget.
- Troubleshoot any issues or concerns that arise during the campaign or project lifecycle, ensuring client satisfaction.
- Monitor and analyze client feedback to continually improve service levels and the overall client experience.
- Stay updated on industry trends and competitor activities to offer insightful recommendations to clients.
**Qualifications**:
- Proven experience (2+ years) in client servicing, preferably within a marketing agency environment.
- Strong verbal and written communication skills in English.
- Ability to manage multiple accounts and projects simultaneously, with great attention to detail.
- A down-to-earth, approachable personality with excellent interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work under pressure and meet deadlines while maintaining professionalism.
- Experience with client presentations, reporting, and project management tools is a plus.
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