Client Service Executive
7 months ago
The Role
Key Responsibilities and Key Performance Areas - To maintain a comprehensive database of our existing clients - To dedicate efforts to the retention and satisfaction of our existing clients. - To proactively address inquiries and coordinate with operations to support clients with their assignments - To keep existing clients informed about the latest regulations set by the respective authorities - To coordinate follow-up actions with clients, particularly regarding pending documents necessary to complete their assignments. - To implement cross-selling strategies to cater to the evolving needs of existing clients - To quote services as per the pricing slab approved by the Company - To effectively prepare and deliver sales presentations to potential customers. - To ensure that all business transactions conducted adhere to our company policies and ethical standards.
**Requirements**:
- To cultivate leads and transform them into sales prospects, opening doors to fresh business opportunities - To cultivate and maintain strong, long-lasting relationships with clients while identifying opportunities for business development. - To attend training and courses for continuous self-development - To penetrate new markets and introduce new services - To stay informed about the company's products or services and industry trends - To stay informed about competitors and adapt to changes in the market and industry to effectively position products or service - To train the junior executives on how to prepare and effectively deliver sales presentations - To contribute to the development and implementation of internal process improvements for enhanced efficiency and effectiveness of the team.
About the company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors. Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.
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