Guest Service Executive

3 weeks ago


Jumeirah, United Arab Emirates Trisixnine FZE Full time

**About Us**:
Tricess Group is partnering with Jumeirah Hotels to recruit experienced Guest Service Executives (Concierge Agents) for their prestigious properties. Jumeirah Hotels is renowned for its world-class guest service and luxurious accommodations. Join our team to provide exceptional service and create memorable experiences for our guests.

**Position Overview**:
**Key Responsibilities**:

- Greet and welcome guests upon arrival, ensuring a warm and professional atmosphere.
- Provide detailed information about the hotel, local attractions, dining options, and services.
- Handle guest requests, reservations, and inquiries with efficiency and courtesy.
- Arrange special services such as dining reservations, transportation, and event bookings based on guest preferences.
- Address and resolve guest complaints or concerns promptly and effectively.
- Maintain accurate records of guest interactions and follow up on special requests or issues.
- Collaborate with other hotel departments to ensure seamless service delivery and guest satisfaction.

**Qualifications & Requirements**:

- Up to 2 years of experience as a Guest Service Executive, Concierge Agent, or in a similar hospitality role.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to multitask and manage various guest requests and situations effectively.
- Knowledge of local attractions, dining options, and transportation services.
- Proficiency in English is required; additional languages such as Arabic, Spanish, French, or Japanese are a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Skills Required**:

- **Guest Relations**: Excellent skills in interacting with guests and addressing their needs.
- **Problem-Solving**: Ability to handle guest complaints and special requests efficiently.
- **Local Knowledge**: Familiarity with local attractions, dining options, and services to provide valuable recommendations.
- **Organizational Skills**: Capability to manage multiple guest requests and tasks simultaneously.
- **Communication**: Clear and professional communication with guests and team members.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work with a leading luxury hotel brand.
- Professional development and career growth opportunities.

**How to Apply**:
Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

- Nationality

**Language**:

- which languages do you speak (preferred)


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