Customer Service Executive
5 months ago
Key Responsibilities:
- **Patient Interaction**:
- Greet patients and visitors warmly, providing a friendly and welcoming environment.
- Maintain professionalism and empathy when dealing with patients, demonstrating sensitivity to their needs.
- **Appointment Scheduling**:
- Coordinate and schedule patient appointments, ensuring proper documentation and accuracy of information.
- Manage appointment calendars efficiently, taking into account the availability of healthcare providers.
- **Patient Registration**:
- Collect and verify patient information during the registration process.
- Ensure that all necessary paperwork is completed accurately and efficiently.
- **Insurance Verification**:
- Verify and update insurance information, ensuring that patients are informed about their coverage and any potential out-of-pocket expenses.
- **Information Dissemination**:
- Provide accurate information about clinic services, procedures, and policies to patients and their families.
- Educate patients on necessary preparations for appointments, tests, or procedures.
- **Conflict Resolution**:
- Address and resolve patient concerns or complaints promptly and professionally.
- Collaborate with healthcare providers and management to ensure timely resolution of issues.
- **Collaboration with Healthcare Providers**:
- Communicate effectively with medical staff, nurses, and other healthcare professionals to coordinate patient care and address specific needs.
- **Administrative Support**:
- Assist with general administrative tasks such as filing, data entry, and maintaining patient records.
- Collaborate with billing and finance departments to ensure accurate processing of payments.
- **Compliance**:
- Adhere to all healthcare regulations and privacy laws, ensuring the confidentiality and security of patient information.
**Salary**: AED10,000.00 per month
Application Question(s):
- Do you have an Emirati family book?
**Language**:
- Arabic (preferred)
- English (preferred)
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