Customer Service Executive

3 weeks ago


Jumeirah, United Arab Emirates Dermatology and Dental Clinic Full time

Key Responsibilities:

- **Patient Interaction**:

- Greet patients and visitors warmly, providing a friendly and welcoming environment.
- Maintain professionalism and empathy when dealing with patients, demonstrating sensitivity to their needs.
- **Appointment Scheduling**:

- Coordinate and schedule patient appointments, ensuring proper documentation and accuracy of information.
- Manage appointment calendars efficiently, taking into account the availability of healthcare providers.
- **Patient Registration**:

- Collect and verify patient information during the registration process.
- Ensure that all necessary paperwork is completed accurately and efficiently.
- **Insurance Verification**:

- Verify and update insurance information, ensuring that patients are informed about their coverage and any potential out-of-pocket expenses.
- **Information Dissemination**:

- Provide accurate information about clinic services, procedures, and policies to patients and their families.
- Educate patients on necessary preparations for appointments, tests, or procedures.
- **Conflict Resolution**:

- Address and resolve patient concerns or complaints promptly and professionally.
- Collaborate with healthcare providers and management to ensure timely resolution of issues.
- **Collaboration with Healthcare Providers**:

- Communicate effectively with medical staff, nurses, and other healthcare professionals to coordinate patient care and address specific needs.
- **Administrative Support**:

- Assist with general administrative tasks such as filing, data entry, and maintaining patient records.
- Collaborate with billing and finance departments to ensure accurate processing of payments.
- **Compliance**:

- Adhere to all healthcare regulations and privacy laws, ensuring the confidentiality and security of patient information.

**Salary**: AED10,000.00 per month

Application Question(s):

- Do you have an Emirati family book?

**Language**:

- Arabic (preferred)
- English (preferred)



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