Head of Hotel Lifecycle

2 weeks ago


UAE, United Arab Emirates InterContinental Hotels Group Full time

**Key Accountabilities**

1.Oversee the Hotel Openings and D& E teams ensuring the right systems and processes are developed and implemented by the team to ensure the successful opening/conversions/renovations of hotels across IMEA.

2.Develop and oversee the processes to manage Owner Account relationships across the opening phase of the hotel lifecycle ensuring proactive relationship management practices are developed and implemented and issues that impact an owner are addressed.

3.Collaborate with various internal teams to create an owner centric culture and mindset and ensure compelling Owner interactions are created at every key milestone.

4.Work closely with VPD and provide support to the Development function to secure additional hotel pipeline of both new builds, conversations and ITYFTY’s.

5.Provide cross functional support to the Brand function to evolve, develop and refine design, build and operate standards.

6.Act as main point of contact for strategic and growth owners and escalation point for the owner relations team during the openings process and beyond where relevant

7.Oversee the Design & Engineering and Capital Planning teams to ensure there is adequate technical services offering with brand expertise.

8.Work with the team to ensure that D&E is cost efficient and that design briefs, brand standards and technical service fees are positioned with the Owner offering to ensure high value and support.

9.Maintain and improve NHOP and D&E process in region in the support of projects through all stages of design and construction from feasibility assessment through design, construction and delivery to our operating teams and owner groups.

10.Coach and develop team members across Hotel Openings, D&E to ensure all the team members are equipped with the necessary skills, knowledge and experience to drive successful opening as well as owner advocacy.

11. Deliver successful hotel openings from day one by ensuring all stakeholders from sales, marketing, revenue, brands, operations, F&B are all aligned on the goals.

12. Manage Owner expectations and ensure clear line of communications with Owners/ Owner Reps to avoid any ambiguity in expected outcomes for both IHG and Owner.

13.Work with investor/ Owner mindset to produce commercially viable Property Improvement Plans (PIP) for conversions and renovations, yet protect IHG’s brand standards and interests.

**Critical Expertise, Experience and Educational Attainment Required**

**Educational Attainment**:
-Bachelors or Master’s degree in Hospitality, Real Estate Development, Architectural Engineering or related disciplines or equivalent combination of education and experience.

**Critical Expertise & Experience**:
-15+ years progressive work related experience in real estate development, hospitality, design, construction or related profession with demonstrated proficiency in multiple disciplines preferably in the hotel industry.

-Excellent business acumen and track record, excellent organizational, negotiation, influencing and communication skills

-Strong leadership ability with strategic view and able to deliver and execute through geographically diverse teams with deep technical knowledge

-Experience and adaptability across Multinational and multi-cultural environments

-Excellence Owner management skills and influencing with impact skills.



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