Student Experience Officer

2 weeks ago


UAE, United Arab Emirates University of Birmingham Full time

**Position Details**

College of Arts & Law

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £29,762 to £32,411 with potential progression once in post to £36,333

Grade 6

Part Time (60% FTE), Permanent

Closing date: 18th June 2023

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Role summary**

Reporting to the Student Support Manager - Student Experience, and working closely with the Director and Deputy Director of the College Graduate School, the PG Student Experience Officer (SEO) will devise and deliver a wide range of student experience activities that meet College strategic objectives to improve the post-graduate student experience. They will identify opportunities for enhancement and review and evaluate College provision in this area and will work closely with other relevant areas (e.g. University and College Graduate Schools), Head of School Postgraduate Studies and School Operations managers as well as the Central Student Experience Projects Team.

The post-holder will use their judgement in solving problems and will work effectively and collaboratively with staff at all levels in the College and University.

The post holder may occasionally be required to work evenings during University term time in order to meet service requirement.

**Main duties**

The post holder will be required to undertake the following duties:

- To provide support for the organisation and delivery of supporting PGT and PGR induction in the College, including an evaluation and review these activities.
- Working with the CAL Student Support Manager (Student Experience Manager) and AWAS Service Manger to devise improved academic transition support for PG students.
- Through working with CAL PG students, academic and Professional Services colleagues to identify opportunities to further enhance the sense of an inclusive and supportive CAL PG community amongst CAL PG students. To support the organisation and delivery of related activities.
- To lead on the further development of the College’s use of facilities for PG students, including the use of Westmere and the provision and development of additional study spaces for CAL’s PGT students.
- To work with Professional Services colleagues in the co-ordination and development of employability support for CAL PG students.
- To ensure the College works effectively with feedback via student surveys (e.g. PTES and PRES) and Staff/Student consultative committees. In this to work effectively with PGT and PGR administration in the College to ensure issues relating to the organisation and management of PG provision are responded to effectively.
- To review current College methods for communication with PG students (in particular, PGR students) and to establish best practice for future communication practice. This might include iVLE use, newsletters, social media.
- To contribute to Un


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