Customer Service Representative
5 months ago
To provide effective and efficient services to clients through liaison with all the applicable parties such as Ports, Customs, Agents, Shipping lines etc., ensuring the best services are provided on export & Import documentations functions and clients are satisfied.
- To follow-up with clients about the Bill of Lading, then, collect the invoice from shipping line and forward to finance for settlement.
- To maximize revenues to the organization by strengthening good relationships with shipping lines, agents ,airlines and clients.
- Import & Export documentation:
- Declaration copy, Container Number, Invoice with ED copy, packing list etc., and send submit shipping line for their necessary further actions.
- To update all the import & export documentation details into internal tracking system timely with the notification to all the concerned parties as applicable.
- To timely update all the import & export business details from the beginning till end.
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- To liaise with various clients, shipping lines, in-house transportation, customs documentation section, Ports & Customs and ensure their satisfaction and timely provide response to their queries in line with the agreed terms and as per shipping, ports and customs regulations.
- To internally coordinate with all applicable parties and provide key recommendations and timely escalations to management.
Pricing & Sales
- To negotiate and provide prompt pricing to clients as per the agreed pricing policy with the Management.
Pay: AED1,478.86 - AED5,000.00 per month
Ability to Relocate:
- Al Nahda: Relocate before starting work (required)
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