Customer Service
5 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a friendly, patient, and solution-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met in a timely and professional manner.
**Responsibilities**:
- Resolve customer complaints and issues in a fair and timely manner
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Collaborate with internal teams to resolve customer issues
- Identify and escalate complex customer issues to senior staff
- Participate in continuous improvement initiatives to enhance customer experience
**Requirements**:
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and accuracy
- Proficient in Microsoft Office
- Ability to work varied shifts, including evenings and weekends
Work Location: Umm Al Quwain, UAE
We offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Pay: AED1,500.00 - AED2,000.00 per month
**Experience**:
- customer service: 1 year (required)
**Language**:
- Arabic, English (required)
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