Customer Service

5 months ago


Umm alQuwain City, United Arab Emirates AMIC International Full time

Job Title: Customer Service Representative

Job Summary:
We are seeking a friendly, patient, and solution-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met in a timely and professional manner.

**Responsibilities**:

- Resolve customer complaints and issues in a fair and timely manner
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Collaborate with internal teams to resolve customer issues
- Identify and escalate complex customer issues to senior staff
- Participate in continuous improvement initiatives to enhance customer experience

**Requirements**:

- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and accuracy
- Proficient in Microsoft Office
- Ability to work varied shifts, including evenings and weekends

Work Location: Umm Al Quwain, UAE

We offer:

- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

Pay: AED1,500.00 - AED2,000.00 per month

**Experience**:

- customer service: 1 year (required)

**Language**:

- Arabic, English (required)



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