Customer Service Representative

5 months ago


Al Qusais, United Arab Emirates EGMA Lens Factory L.L.C. Full time

1. Flexible and Reliable:

- Flexible with a “can do” attitude; willing to adapt to changes as necessary
- Able to work independently and as a part of a team
- Work well with others, willing to pitch in or shift priorities as needed

2. Service Oriented:

- Enthusiastic about researching customer’s eyewear/RX issues in order to provide the best solution
- Believe in providing customers with a best-in-class service
- Able to maintain a calm and professional demeanor in stressful or difficult situations

3. Problem Solver, Exercise Good Judgement:

- Able to take immediate and independent action as warranted
- Keep management team informed of critical customer issues
- Manage and prioritize workload to meet deadlines

4. Technical, Analytical and Detail Oriented:

- Strive to improve the technical knowledge of the Customer Service department
- Committed to excellence and high standards
- Highly organized and enjoy work requiring close attention to detail

5. Curious, Learner and Teacher:

- Committed to continual learning and improvement of technical knowledge
- Consistently implement best inspection practices
- Enjoy helping others understand technical information

**Responsibilities**
- Independently resolve customer support issues and escalate when necessary
- Document all contacts, actions, and responses within the customer database
- Maintain working knowledge of our products and services

*

**Requirements**:

- Prior customer service experience required
- Prior call center customer service experience required
- Optical experience or related technical experience involving testing, quality assurance or optical lab manufacturing
- Strong computer skills with working knowledge of MS Office Suite
- Basic math skills and aptitude required
- Excellent verbal/written communication and interpersonal skills

**Job Type**: Permanent

**Salary**: AED3,000.00 per month



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