Customer Service Representative
6 months ago
**Job Summary**:
**Key Responsibilities**:
- Provide accurate information regarding services, and policies.
- Handle and resolve customer complaints, escalating issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts, and file documents.
- Attend training sessions to stay updated on product knowledge and customer service best practices.
- Contribute to team efforts by accomplishing related tasks as needed.
- Fluency in Arabic and English, both written and spoken, is essential.
- Excellent communication and interpersonal skills.
- Strong phone contact handling skills and active listening.
**Preferred Skills**:
- Knowledge of additional languages is a plus.
- Problem-solving skills and ability to handle challenging situations.
Pay: AED2,500.00 - AED3,000.00 per month
**Experience**:
- customer service: 1 year (preferred)
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