Kmena - Head of Service & Lcs Management

6 months ago


Dubai, United Arab Emirates Krones Middle East Africa FZCO Full time

Division
- Others
- Company
- Krones Middle East Africa FZCO
- Location
- Dubai, United Arab Emirates
- Join as
- Professionals
- Worktime
- Full-time

Meet the business objectives in the MENA region, responsible for the iOS P&L performance, ensuring alignment with business goals and strategies.

**Your tasks**:

- Develop and implement business processes to achieve MENA’s turnover and EBIT targets and ensuring its continuous tracking.
- Manage customer relations and satisfaction, providing continuous support, and overseeing service-related interventions.
- Ensure positive financial growth of LCS Services, manage budgets, and analyze project costs and risks.
- Create retention models for critical skills and positions within the IOS business unit.
- Identify essential skills and positions required within the IOS business unit.
- Actively engaging in hiring processes and participating in personal development initiatives.
- Facilitate market growth aligning strategies with company goals and partnering with key customers.
- Develop utilization models to optimize technician’s efficiency.
- Lead strategy development for LCS services and manage customer relationships and satisfaction.
- Collaborate with various departments and customers to effectively roll out LCS products and develop future business strategies.

**Your profile**:
**Qualification, Experience, Behaviors & Skills**
- Bachelor's or higher degree in Mechanical or Electrical Engineering or similar.
- Minimum of 10 years of experience in the packaging industry or related fields.
- Proven work experience as a team or department leader with minimum 5 years including P&L Responsibility.
- Proficiency in managing teams, personal development, and performance in a matrix environment.
- Good knowledge of the beverage market in GCC countries.
- Strong financial and business acumen.
- Excellent verbal and written communication skills, fluency in English
- Ability to work and communicate across different cultures, excellent team player.
- Excellent analytical and problem-solving skills.
- Customer-oriented mindset with adaptability to change and strong negotiation competencies.
- Knowledge of the Krones machines and LCS portfolio is a plus.
- Previous experience with new ERP implementations is a plus.

**Characteristics Required**:

- Must have the ability to work in a fast-paced environment and possess analytical & problem-solving capabilities.
- Must be customer orientated and able to adapt to change.
- Individual will be required to develop and monitor team goals.
- Manage personal development and personal performance.
- Must be able to work in a matrix environment.
- Strong customer management skills
- Strong financial acumen
- Must possess problem solving competencies.
- Must have strong negotiation competencies.- Are you ready to create meaningful solutions? Come and create change with us by making meaningful contributions for our customers, our planet and our society.
- To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.



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