Cluster Reservations Agent

6 months ago


Dubai, United Arab Emirates Carlton Downtown Hotel Full time

Hotel reservations agents have a wide range of responsibilities, which can include:

- Ensuring guests’ satisfaction by responding to any concerns they may have during their stay
- Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment
- Updating existing reservations with any changes requested by guests
- Communicating with guests throughout their stay to ensure their needs are met
- Answering questions about hotel services, facilities, and activities
- Resolving conflicts between guests and staff members
- Providing information about local attractions and activities
- Coordinating the flow of incoming and outgoing guest traffic by maintaining accurate records of reservations and room assignments
- Providing guests with information about rates and other policies, including cancellation policies

**Salary**: AED1,500.00 - AED1,800.00 per month

Ability to Commute:

- Dubai (preferred)

Ability to Relocate:

- Dubai: Relocate before starting work (preferred)



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