Cluster Reservation Agent

4 weeks ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
**Job Summary**:
The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.

**Responsibilities**:

- Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Enter reservations into the computer according to standard operating procedures.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross -sell other amenities and facilities when possible.
- Reconversion of cancelled reservations.
- Communicate and work closely with the Sales Department and Front Office.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Post no-show revenue daily, if required at property.
- Communicate rates and availability to wholesalers.
- Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
- Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
- Complete tasks on the daily reservations checklist
- Be fully aware of the Hotel’s promotions and offers
- Assist with processing travel agent commissions as requested.

Desired Skill & Expertise:
**Qualifications and Skills**:

- Atleast 2 years of experience working with the reservations department in a 4/5*property.
- English Proficiency both written and verbal.
- Proficiency in other languages is a plus.
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera PMS and Microsoft Office is essential.

  • Cluster Reservation Agent

    5 days ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job Title: Cluster Reservation AgentJoin our team at Accor and take on a challenging role as a Cluster Reservation Agent. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.Key Responsibilities:Manage room...

  • Cluster Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest...

  • Cluster Reservations Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for managing room sales and reservations for our cluster of hotels.Key ResponsibilitiesRoom Sales and ReservationsManage room sales and reservations for our cluster of hotels, ensuring that all...

  • Cluster Reservation Agent

    5 days ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job Title: Cluster Reservation AgentAt The First Group Dubai, we are seeking a highly skilled and experienced Cluster Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for handling all aspects of guest reservations, ensuring seamless and personalized experiences for our valued...

  • Cluster Reservations Agent

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Cluster Reservations Agent

    4 months ago

    Dubai, United Arab Emirates Carlton Downtown Hotel Full time

    **CLUSTER RESERVATIONS AGENT** **Tasks include**: - Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings) - Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate. - Keep effective communication with...

  • Cluster Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I bedoing?As a Cluster ReservationAgent, you will serve as the first line of inquiry for roomreservations within the hotel. A Reservation Agent is responsiblefor offering excellent customer service, options, and othersolutions to meet Guest and customer needs. Specifically, aReservations Agent will perform the following tasks to the...

  • Cluster Reservations Agent

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Cluster Reservation Agent

    3 months ago

    Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand...

  • Cluster Reservations Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservations Agent to oversee the reservation and booking processes for multiple hotels within a cluster. As a key member of our team, you will be responsible for training and supervising a team of reservation agents to ensure optimal performance and customer service.Key ResponsibilitiesManage the...

  • Cluster Reservations Agent

    5 months ago

    Dubai, United Arab Emirates the first group dubai Full time

    Oversee the reservation and booking processes for multiple hotels within a clusterTrain and supervise a team of reservation agents to ensure optimal performance and customer serviceHandle and resolve customer complaints and issues related to reservations and bookingsMaintain accurate records of reservations, cancellations, and bookingsDevelop and implement...

  • Cluster Reservation Agent

    4 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Offering 208 spacious apartments with a range of amenities such as a café, guest lounge, pool, gym, and secure parking for comfort and convenience. These hotel apartments in Dubai comprise of fully equipped kitchens, and separate living, dining, and bedroom areas. The sense of space provides an oasis of calm in the centre of this bustling...

  • Cluster Reservations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job SummaryWe are seeking a highly skilled and experienced Cluster Reservations Agent to join our team at The First Group Dubai. As a key member of our operations team, you will be responsible for overseeing the reservation and booking processes for multiple hotels within a cluster, ensuring seamless coordination of services and optimal performance.Key...

  • Cluster Reservations Agent

    3 months ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Reservation Agent

    3 months ago

    Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...

  • Cluster Reservation Agent

    2 months ago

    Dubai, United Arab Emirates Accor Full time

    Company DescriptionA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Job DescriptionReporting to the Cluster Reservation Manager, responsibilities and essential job functions include but...

  • Cluster Reservations Manager

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations Manager A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan...

  • Cluster Reservation Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservation Agent to join our team at Accor. As a key member of our reservations team, you will be responsible for maximizing room revenue through effective reservation management and upselling techniques.Key ResponsibilitiesReservation Management: Handle reservation requests, manage blocks, and ensure...

  • Cluster Reservations Manager

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Cluster Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Cluster Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Cluster Reservation Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates the first group dubai Full time

    Job SummaryWe are seeking a highly skilled Cluster Reservation Agent to join our team at The First Group Dubai. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring seamless reservation experiences.Key ResponsibilitiesGuest Service and Reservation ManagementRespond to all guest inquiries...