Service Hub Agent

1 week ago


Dubai, United Arab Emirates Paramount Hotel Dubai & Paramount Hotel Midtown Full time

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the cast of Paramount Midtown as a Service Hub Agent and start scripting your own story at Paramount. Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards.

Functional Accountabilities
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments
- To be aware of all fire prevention and safety regulations and procedures at all times
- To report all emergency calls immediately to the management

**QUALIFICATIONS**:

- Post-secondary diploma or equivalent.
- At least 1-2 years’ experience in a Switchboard or Communication Centre position.


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