Guest Service Agent
6 months ago
We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.
**Guest Service Agent duties and responsibilities**
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Up selling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
**Guest Service Agent requirements and qualifications**
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills
- Proficiency in Microsoft Office
- Flexibility to work different shifts, including weekends and holidays
- High school diploma or equivalent
Pay: AED4,000.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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