Ae Hub Account Manager, Hub Delivery

3 weeks ago

Dubai, United Arab Emirates Q-Express Documents Transport - G25 Full time

Bachelor's degree
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel skills. Problem solving skills Solid Finance background on budget and cost saving.
- Solid English oral and written communication skills.
- 3+ years of employee and performance management experience

We’re seeking an Hub Account Manager to join our dynamic Last mile network.
In this team you will be managing acquisition quality, performance KPIs and team of associates, we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

**About the role and responsibilities**:
You’ll be responsible as a manager for one of the main teams, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

In the logistics team you enter and lead, we’ll be entrusting a team of approximately 8-30 associates along with managing big network of stores including acquisition and performance. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you’ll ensure motivation, engagement and performance:

- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards.
- You’ll lead cross-functional teams, tasked with solving operational problems.
- You’ll uphold Amazon’s high standards of process quality across the network.
- You’ll maintain inventory accuracy at stores.
- You’ll strive to improve and streamline processes.
- You’ll actively share and promote best practices with your colleagues and network.
- You’ll lead acquisition effort with the team to meet expansion plans.

**Language Requirement**:
Key job responsibilities

**Safety**: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
- Performance: Coach and ensure effective upskilling and utilization of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Bond Vendor experience.
- Experience: Developing the relationship between Amazon and Bond Vendors (Bond Vendor sentiment improvements)
- Experience: Communication alignment to stores following close collaboration with OTR partners.
- Be the voice of the stores within and represent them within the AMZL business.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the Bond Vendors to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
- Acquisition: Lead the acquisition effort on ground and ensure meeting expansion plans.

A day in the life
The Hub Account Manager will own the communication with stores and stations, they will support the onboarding of the stores, acquisition, the onboarding of Drivers, track quality on the road, etc. They will work closely with stores about quality discussions and reliability discussions and make sure about solving issues UTR teams on issues that impact the OTR metrics.

Dubai, ARE
- 1+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

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