Events Sales Manager

2 months ago

Dubai, United Arab Emirates INTERCONTINENTAL hotels group Full time
  • Event planning and strategy: developing and implementing event strategies, including setting goals, objectives, and budgets. Collaborating with stakeholders to determine event themes, formats, and target audience.
  • Budget and revenue management: developing, managing and following event budget, tracking payments, expenses, and ensuring financial accountability. Making strategic decisions to optimize resources and achieve desired outcomes within budgetary constraints.
  • Event logistics: overseeing all logistical aspects of events, including venues selection, accommodation, transportation, audiovisual setup, catering and equipment rentals. Ensuring smooth operations and timely execution.
  • Client Relationship management: building and maintaining relationships with clients, understanding their event requirements, and providing exceptional customer service. Collaborating with clients to develop event concepts, themes, and programs.
  • On-site event management: overseeing on-site event operations, including staff coordination and troubleshooting. Ensuring seamless and memorable experience for all participants.
  • Risk management: identifying and mitigating potential risks and challenges associated with events. Developing contingency plans and ensuring compliance with legal, health, and safety regulations.
  • Post-event evaluation and actions: gathering feedback from clients and attendees. Analyzing data, identifying areas for improvement, and implementing changes for future events.
  • Team management: to be responsible for leading a team of events coordinators, executives, and assistants; assigning tasks, providing guidance and support, and ensuring effective communication. Mentoring and developing the team members, providing alignment with the organization’s broader objective.
  • Industry knowledge and trends: straying update with industry trends, emerging technologies, and best practices in events management. Incorporating innovative ideas and strategies to enhance the quality and impact of events.
  • To progress into an “In The Know” product specialist for InterContinental Dubai Festival City (IC DFC) including the Event Centre and to become a product expert for Crowne Plaza Dubai Festival City (CP DFC), including the entire portfolio of services across these business units.
  • To grow into a “Destination Dubai and UAE market expert” for the Meetings, Incentives, Congress, Exhibitions by acquiring knowledge about the Hotels competitive sets, the STR performance of the Hotel as well as its competitive sets and the socio-economic developments in Dubai, UAE and worldwide affecting the hotel business.
  • To develop relationships across all business units and hierarchy levels within the customer’s organization in order to achieve a relationship indicator of at least 5 (scale 1-10) if prospect qualifies for potential IHG DFC account.
  • To attend relevant meetings such as Group Yield Meeting, Yield Meeting, Revenue Room, Departmental Sales Meeting, Segment Sales Meeting as and when appropriate to foster collaboration, provide input and acquire knowledge about developments within the Hotel and the market.
  • To utilize IHG/IHG DFC sales tools in an appropriate manner to ease work process and make the same more efficient and transparent i.e. IBP, Delphi, i-RFP, Merlin/Sales Source, SSP, I-Lead.
  • Holds a degree from a hotel school or a bachelor’s degree in business administration/tourism.
  • Has 3-4 years of prior experience in 5-star luxury hotel/event or exhibition sales.
  • Demonstrates a significant level of passion, enthusiasm, and motivation to achieve results.
  • Possesses excellent communication skills across various mediums, including presentations, telephone conversations, written correspondence, and face-to-face interactions, in English and preferably a second language.
  • Exhibits strong interpersonal skills to cultivate and nurture beneficial relationships.
  • Displays ambition and a keen desire for continuous learning and personal growth.
  • Demonstrates a high level of common sense, along with advanced problem-solving and decision-making abilities.

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