Service Center Team Manager

2 months ago


Abu Dhabi, United Arab Emirates Alfa Laval Full time
  • To ensure safe working conditions, high quality and improve efficiency of the service center.
  • To provide necessary support to the Regional Service Center Manager to implement Alfa Laval’s S3 strategy Goals.
  • Ensure the service center KPI targets & goals are achieved.
  • Create an excellent customer experience - Meet the service market demands.
  • Support business development
  • Cater to the needs of SC team, to maintain an engaged and motivated team.

Key Task

Execution

  • Secure a strong QHSE & Sustainability culture within the service center.
  • Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
  • Lead the Service Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
  • Develop, motivate and coach direct reports and secure competence development.
  • Accountable for the Service Centre operational results, and responsible for monitoring and achieving financial targets.
  • Manage internal and external resources based on customer and market demands.
  • Identify and manage high quality sub-suppliers for supply of services and outsourcing.


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