Call Center Team Leader

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Toolsman General Maintenance Full time

RESPONSIBILITIES
The individual would be responsible for Call Center Team, and day-to-day operations of Abu Dhabi Call Center.

He/she would be responsible for leading, developing and securing a high performing Team in line with the overall Service Operations strategy and organization culture to:

  • Lead the Call Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
  • Actively involved on client calls and ensuring that updates are timely communicated to the team.
  • Create an excellent customer experience
  • Meet the service market demands.
  • Support business development.
  • Cater to the needs of CC team, to maintain an engaged and motivated team.
  • Ensuring efficient and productive handling of inbound call volumes.
  • Maintaining knowledge of all programs/projects the inbound unit supports.
  • Receiving and responding promptly and accurately to all customer inquiries and complaints that have escalated to the supervisory level.
  • Set objectives and clearly communicate goals and targets that needs to be met every month.
  • Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
  • Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
  • Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
  • Assessing staff capabilities and identifying appropriate development and training opportunities.
  • Setting the appropriate expectations of conduct and professionalism through example.
  • Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
  • Working with other supervisors and management team members to support advisors and maximize customer satisfaction
  • Effectively managing and strengthening relationship with the Client representative/s.

CANDIDATE PROFILE
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.

  • You have 3+ years of experience in leading Call Center Team including min. 2 years of proven track record in Facility Management sector.
  • Fluent in English, knowledge of Arabic language will be an added advantage.
  • Strong communication and interpersonal skills to lead the team and manage the customer relationship.
  • Education qualification: Graduate in any stream and above.
  • Immediate joiners preferred.

Salary:
AED6, AED8,000.00 per month

Education:

  • Bachelor's (required)

Experience:

Facility Management Call Center: 3 years (required)

Language:

  • Arabic (preferred)

License/Certification:

  • Driving License (preferred)

Ability to Commute:

  • Abu Dhabi (preferred)


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Idea Publicity & Advertising Full time

    Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance standards.Analyze call...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The Museum Kuwait Full time

    We are in search of a skilled Call Center Team Leader, ideally with background in salon/spa. Remuneration details will be elaborated upon during the interview process.Proficiency in Arabic & English is beneficial but not obligatory.Demonstrated proficiency in handling client issues with finesse is preferred.Please submit your CV for consideration. Only...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Manazel Real Estate Full time

    The RoleRequirements:Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s. You have 3+ years of experience in leading Call Center Team with a mandatory min. 2...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Advance Care Prosthetics & Orthotics Center Full time

    Advance Care Prosthetics & Orthotics Center is seeking a Bilingual Customer Service Representative fluent in English and Arabic. Previous call center experience and strong communication skills required. Join our team for competitive pay, benefits, and growth opportunitiesResponsibilities: Handle inbound and outbound customer calls with professionalism and...

  • Team Leader

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Provide friendly quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations efficiency and service to...

  • Call Center

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Aqary International Full time

    We are seeking an Arabic skilled and experienced Call Center with Data Entry experience to join our team in Abu Dhabi, UAE.Job Title:Call Center - Data EntryQualifications Required High school diploma or equivalent 12 years of experience in roles like Call Center or Data Entry. Arabic and English proficiency. Prior experience in Real Estate is a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates al zaabi group Full time

    Join Our Team as a Call Center Representative (Arabic Speaking)Are you fluent in Arabic and passionate about delivering exceptional customer service? We are seeking a dynamic individual to join our call center team as a Call Center Representative.Responsibilities: Handle inbound and outbound calls in Arabic to assist customers with inquiries, orders, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Unique Homes Worldwide Properties LLC Full time

    A Call Center Representative that will be the liaison between our company and its current and potential customers.Duties and responsibilitiesMoreover Real estate call center services are of two types, an outsourcing call center provides services to different companies. For each client, they train their employees in the relevant field. Manage large amounts of...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hyde Park Real Estate Full time

    Are you an organized and detail-oriented professional with experience in Call Center (real estate) in Abu Dhabi? We are seeking an experienced Call Center Agent to join our team at Hyde Park in Abu Dhabi. As a Call Center Agent, you will play a crucial role in ensuring the smooth management of property listings and transactions.Responsibilities: Answer...

  • Call Center

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Tasha Restaurant Egyptian Foods Full time

    aur prand Tasha restaurant needs professional call center and casher at least 8 years in the same fieldmust have own visa and good communication with customersPay: AED2, AED3,000.00 per month


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    JOB RESPONSIBILITIES Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates City Way Facilities Management Full time

    A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. Prefered expeerience in Real Estatee or Facility ManagementExperience: Call Center experience in real estate or...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates PropertysPro Real Estate Full time

    HIRING:Listing/Call Center Agent (Female Only)- Part time job- Salary: AED 2,000 - AED 2,500- Location: Abu DhabiWe are hiring dedicated female Listing/Call Center Agents Part Time. Responsibilities include conducting outbound calls,Previous call center or listing experience is a plus. Open to all nationalities.How to Apply:Application Deadline:...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Kayan Recruitment Full time

    We are hiring Call center Agent for a leading Hospital in Abu Dhabi Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell the services...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates STAR SERVICES LLC. Full time

    United Arab Emirates - Abu Dhabi HSC AnyJob Detail***- Job ID: SS2024JD862 Industry: Telecommunications Job Type: Full Time Job Location:Abu Dhabi, United Arab EmiratesMinimum Education: HSC Any Experience: 35 Years Start Date:Feb 15, 2024End Date: Jun 15, 2024WE'RE LOOKING FOR TALENTED INDIVIDUALS TO JOIN OUR TEAM AS CALL CENTER AGENTS IN DUBAI AND ABU...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hero Real Estate Full time

    _WE ARE HIRING_- (Preferably Arabic Speaker) Female Only_- Our company is looking for a _CALL CENTER AGENT _who is responsible for providing effective customer service for all our clients by using knowledge of company products/services and interact with customers to provide information in response to questions, concerns and inquiries by phone and Internet_-...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BWHR Solutions Full time

    Job descriptionWe are looking to hire a CRM executive for one our client in AbudhabiHandle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Min 2yrs of...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Seashore Properties and Building Maintenance Full time

    A Call Center Agent at a real estate company in Abu Dhabi is responsible for:Inbound and Outbound Calls:Handling property inquiries and providing information.Scheduling appointments for property viewings.Customer Assistance:Addressing general queries about real estate transactions.Resolving customer concerns and issues.Data Management:Updating customer...

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Call Center Agent for Abu Dhabi.Responsibilities: Respond accurately and satisfactorily to customer questions and concerns. Engage in active listening with callers, confirm or clarify information and communicate products, services, and policies to consumers. Managing and coordinate customer appointments, billings and necessary followup's....

  • Call Center Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Qureos Full time

    United Arab EmiratesJan 9, 2023AED AED 5000Contract Full timeOur client is one of the largest electronic brand. They are now looking for a Call Center Agentto join them.Roles & Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns Deescalate situations involving dissatisfied customers, offering patient...