IT Service Desk Agent

3 days ago


Dubai, Dubai, United Arab Emirates Ceenexglobal Full time

Join to apply for the IT Service Desk Agent role at Ceenex Global LLC

We're Hiring: IT Service Desk Agent

We are looking for a skilled IT Service Desk Agent with a minimum of 5 years of experience to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional technical support and ensuring seamless operations within our IT infrastructure.

Location: Dubai, United Arab Emirates
Work Mode: Work From Office
Role: IT Service Desk Agent

What You'll Do:

  • Provide first-line technical support to end-users across various platforms.
  • Troubleshoot hardware, software, and network issues efficiently. Manage user accounts in Active Directory (AD).
  • Respond promptly to service requests via phone, email, or chat.
  • Assist in the setup and configuration of new devices.
  • Monitor system performance and escalate issues as needed.
  • Maintain documentation of support requests and resolutions.
  • Execute ITIL frameworks, incident, and problem management.
  • Collaborate with IT teams to resolve complex problems.

What We're Looking For:

  • Proven experience in an IT service desk role or similar position.
  • Effective time management and multitasking skills.
  • IT certifications: CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are preferred.
  • Proficiency in Arabic and English (spoken and written).
  • Strong knowledge of operating systems, software applications, and networking concepts.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate technical information clearly to non-technical users.
  • A proactive attitude towards learning and professional development.

Ready to make an impact? Apply now and join us on this exciting journey

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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